Senior Client Onboarding Manager, Progyny
$90-110k
More information about location
Fertility benefits management company
Be an early applicant
Fertility benefits management company
501-1000 employees
Be an early applicant
$90-110k
More information about location
501-1000 employees
Company mission
To empower healthier, supported journeys through transformative fertility, family building and women’s health benefits.
Role
Who you are
- The ideal candidate will have experience navigating complex benefits programs and managing client relationships for large and strategic accounts
- Minimum six years’ experience in a similar role with proven track record of success
- Experience working in a healthcare / benefit environment preferred
- Bachelor's degree required
- Master’s degree, PMP Certification, or similar certifications is a plus
- Experience supporting Taft-Hartley Fund, and/or public sector clients is a plus
- Demonstrated implementation management skills including leadership, communication, customer management, project management
What the job involves
- Progyny is looking for a motivated Senior Client Onboarding Manager to lead internal and external stakeholders throughout our benefit implementation process
- The Senior Client Onboarding Manager will be responsible for driving smooth client implementations that exceed our clients’ expectations
- We are looking for a natural leader who is smart, innovative, and detail oriented
- This individual will play a key role in guiding new clients through the onboarding process to ensure the successful integration of Progyny’s products and services
- The Senior Client Onboarding Manager will serve as both a player and a coach, leading by example while managing a portfolio of new client implementations and strategic projects
- Overseeing projects from initiation through completion, ensuring seamless coordination across the onboarding team and cross-functional partners
- Managing both on-cycle and off-cycle implementations, ensuring timelines, deliverables, and client expectations are consistently met
- Driving client implementations that exceed client expectations with minimal guidance and oversight from their direct manager
- Identifying gaps and optimizing work processes that help the team overcome gaps to support client implementations in accordance with: Business requirements, Partnership requirements, Client requirements
- Communicating organizational processes both internally and externally (within the team, across departments, with external parties)
- Managing integrations with client-specific partners (carriers and vendors) that support a collaborative partnership and positive client and member experience during implementation and following the benefit go live
- Including successful claims processing integration
- Maintaining accurate, real-time reporting on all current implementation activities including communicating risks and abrasions to their direct manager
- Partnering with a team of Associate Onboarding Manager (s) and/or Onboarding Manager(s) within the department
- Training, coaching and mentoring team members on the implementation process and best practice adoption
- Organizing team effort, identifying, and communicating team priorities, and motivating team members to achieve team goals
Our take
Progyny stands at the forefront of fertility benefits management in the United States, reshaping the landscape of fertility and family-building benefits through its holistic approach that caters to employers, patients, and physicians alike. As the demand for fertility benefits surges amidst a competitive labour market, Progyny has experienced remarkable growth, boasting a client base exceeding 370 across 40 industries.
In a testament to its commitment to comprehensive care, Progyny has expanded its provider network to encompass reproductive urologists (RU), recognising the significance of male-factor infertility, which accounts for approximately one-third of infertility cases. This expansion extends coverage and accessibility to millions, underscoring Progyny's dedication to addressing diverse fertility needs.
Through its strategic expansions and unwavering dedication, Progyny continues to pioneer advancements in fertility and family-building benefits. By fostering inclusivity and providing unparalleled support, Progyny remains at the forefront of revolutionising reproductive healthcare, shaping a brighter future for individuals and families alike.
Steph
Company Specialist at Welcome to the Jungle
Insights
41% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2017
$5m
EARLY VC
May 2017
$10m
SERIES B
Total funding: $98.3m
Company benefits
- Family friendly benefits: Paid family and parental leave-, fertility and family building benefits (including egg freezing, IVF, and adoption support), family care fund and Parents’ Employee Resource Group
- Health, dental, vision and life insurance options for employees and family
- Free in-person, virtual and text-based mental health and wellness support
- Paid time off, including vacation, sick leave, personal days and summer flex time
- Company equity
- Bonus program
- 401(k) plan with company match
- Access to on-demand legal and financial advice
- Company social events
- Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office
Company HQ
Garment District, New York, NY
Leadership
Pete Anevski
(CEO)Held several other executive positions at the company, such as COO & CFO, before becoming CEO in 2022. Former Executive VP & CFO of WebMD.
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