Director of Marketing Operations, ezCater
$174-237k
Online marketplace for business catering
Job no longer available
Online marketplace for business catering
501-1000 employees
Job no longer available
$174-237k
501-1000 employees
Company mission
To provide businesses with access to high-quality and fast corporate catering, 24/7.
Role
Who you are
- 10+ years of marketing operations experience with a B2B, B2C, and E-commerce perspective
- Proven experience leading and coaching high-performing teams. You should be ready and able to go deep with any of your team members, while keeping strategic and business goals a top priority
- Experience implementing, owning and managing marketing efficiency tools and processes including project management, digital asset management and marketing resource management
- Customer obsession
What the job involves
- As Director of Marketing Operations, you’ll focus on enabling our marketing organization on both sides of the marketplace - customer marketing and catering partner marketing
- You’ll lead and build a team of marketing operations professionals responsible for SaaS product management across web, B2B marketing, B2C marketing, Adtech and marketing resource management and project management
- You’ll be at the forefront of our blended B2B and B2C go-to-market model and responsible for enabling our marketers to move fast across multiple technologies and platforms
- Specialize in building consistent, coordinated processes across the entire Marketing department that connect strategy and execution to make us more efficient and successful (includes expertise in program, project, resource management and planning)
- Own technology operations across the entire marketing tech stack including tools such as: Hubspot, Iterable, Wordpress, Monday.com, Google Marketing Platform and Google Analytics
- Democratize the use of technology, so all marketers can move with speed and make things happen
- Lead the collaboration between Marketing/Marketing Ops and Sales/Sales Ops
- Partner with the Director of Marketing Technology to build the marketing technology roadmap, ensuring marketing technology is evaluated, selected, implemented, and customized to meet the needs of the marketing department
- Support the annual planning cycle and quarterly planning process to ensure all activities and priorities within teams are aligned from a strategic and effectiveness basis
- Evolve the administration of the marketing budget and ensure marketing costs are tracked correctly
- Build and lead a strong Marketing Operations team, consisting of B2B and B2C Marketing Automation, Web Operations and Ad Operations managers and specialists, in the execution of their duties and ensure constant honing of their skills and readying them for continued scalability and growth
- Manage relationships with external vendors and agencies, ensuring the delivery of high-quality services and solutions
- Partner with Marketing Analytics to ensure the marketing department can correctly report on the demand funnel, program ROI and pipeline performance
- Stay up-to-date with industry trends and emerging marketing technologies, recommending approaches to enhance marketing operations
- Manage relationships with external vendors and agencies, ensuring the delivery of high-quality services and solutions
Our take
ezCater is an online marketplace app that provides catering options for businesses, working with food providers who enter their menus onto the app for customers to browse. ezCater sends each store its orders and handles customer service while the food providers fulfil the orders.
ezCater profits by charging a small commission on all orders that restaurants fulfil. The company counts JLL, RingCentral and the San Francisco 49ers among its customers. It previously fuelled expansion through acquisitions such as online catering platform GoCater in 2018 and MonkeySoft Solutions in 2019.
ezCater has enjoyed strong growth so far, in part by focusing on meal deliveries to a growing hybrid workforce as an employee benefit. It has been eyeing an IPO for some time, though these plans are yet to come to fruition. In the meantime, it has continued to develop its technology and unveiled a new supplier diversity program to uplift small businesses owned by underrepresented groups.
Steph
Company Specialist at Welcome to the Jungle
Insights
26% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Dec 2021
$100m
SERIES D
Apr 2019
$150m
SERIES D
Total funding: $433.9m
Company benefits
- Unlimited Vacation
- Stock Options
- Medical & Dental Insurance
- Subsidized MBTA Passes
- 401k Match
- Stocked Kitchen
- Company Outings
- Parental Leave
- Cupcakes
Company HQ
Financial District, Boston, MA
Leadership
Stefania Mallett
(Co-Founder & Director)Former CEO of the company. Studied at MIT before spending 20 years in leadership positions at firms including IntraNet, Taskmail, More than Words, and InSite Marketing Technology.
Share this job
View 15 more jobs at ezCater