Head of Product, Sunbit
Customer Service
$200-220k
+ Stock options
Buy now, pay later technology platform
Be an early applicant
Buy now, pay later technology platform
201-500 employees
Be an early applicant
$200-220k
+ Stock options
201-500 employees
Company mission
To eliminate financial waste and pass the savings back to our customers and merchant partners.
Role
Who you are
- 8+ years of progressive product management experience, with at least 3 years in a leadership role managing product managers
- Demonstrated experience in the Fintech domain, with a strong understanding of payment processing, regulatory requirements, and customer service operations within financial services
- Proven ability to lead and motivate high-performing product teams, effectively amplifying team impact
- Hands-on experience in driving product development from conception to launch, including defining requirements, writing user stories, and managing backlogs, showcasing product management excellence through your knowledge of tools, options, and systems
- Strong technical understanding with the ability to effectively communicate with engineering teams
- Excellent verbal and written communication skills, with the ability to articulate complex ideas clearly and concisely
- Comfort and adaptability in a fast-paced, sometimes ambiguous environment, with a "can-do" attitude and a proactive approach to problem-solving, demonstrating strong ownership and initiative
- Experience working with offshore teams and distributed product development models
- Bachelor's degree in a relevant field (e.g., Business, Computer Science, Engineering); MBA or advanced degree a plus
What the job involves
- We are seeking an experienced and dynamic Head of Product Management to lead our customer service product initiatives
- As a senior product leader, you’ll report to the VP of Product and collaborate closely with the Chief Customer Officer to define and execute the strategy for a suite of customer-centric fintech products
- This role demands a balance of visionary thinking and hands-on leadership, with a focus on delivering impact
- You'll bring a deep commitment to product excellence, a talent for empowering teams, and a strong track record of driving key performance metrics that move the business forward
- Product Strategy & Roadmap: Develop and drive the product vision, strategy, and roadmap for all customer service products, ensuring alignment with overall company goals and customer needs
- Your product management excellence will be evident as you leverage deep domain, customer, and problem understanding, alongside a strong grasp of the numbers, to inform strategic decisions
- Team Leadership & Development: Lead by example, mentor, and inspire a team of product managers specializing in customer service applications
- Foster a culture of innovation, collaboration, and continuous improvement
- You'll empower your team, enhancing their capabilities and collective impact
- Communication: Clearly articulate product vision, strategy, and progress to various stakeholders, including executive leadership
- Cross-Functional Collaboration: Work closely with engineering, operations, design, and other stakeholders to ensure successful product development and go-to-market strategies
- Hands-on Product Management: Act as a hands-on product manager for key initiatives, owning the end-to-end product lifecycle from discovery and definition to launch and iteration
- Your product management excellence will shine through your informed judgment and proactive ownership, ensuring initiatives are driven to successful completion
- Customer & Market Insight: Deeply understand customer pain points and the ability to serve customers in a competitive landscape to identify new opportunities and drive product innovation
- This requires a deep understanding of the drivers of the business domain from first principles
- Offshore Team Management: Effectively collaborate and manage relationships with offshore development and product teams to ensure seamless execution
- Compliance & Regulatory: Ensure all product development adheres to relevant compliance and regulatory requirements within the fintech industry
- Domain Expertise: Possess a deep understanding of the fundamental drivers of the business, applying this knowledge to guide product strategy and execution
- Operational Accountability: Drive operations with accountability, ensuring that product initiatives directly contribute to and move the top KPIs of the department
- REPORTS TO: VP, Product
- Your Team's Focus Areas Will Include:
- Customer service applications
- Customer Communication systems (e.g., Automated Dialer, Email Services, SMS Services)
- Self-Service Customer App
- Payment Processing Solutions
- Compliance and Regulatory Frameworks
Our take
Buy now pay later (BNPL) options have been a lifeline for consumers who need to make essential purchases but need a bit more breathing space to pay for them. Sunbit provides a BNPL solution to service providers, retailers and consumers, helping thousands of communities where traditional financing options have previously been the only route.
Sunbit disrupts the lengthy process of getting credit, utilising its own proprietary machine learning technology to create personalized payment plans for each customer rather than relying on pre-approval based on a FICO score. Their 30-second approval process makes it an attractive option for retailers looking to increase sales as customers can get an in-store decision. Payback has 3, 6, and 9 month flexible options and the platform covers purchases of up to $10,000.
The company is looking to grow after an impressive financial investment in 2024 that reflects consumers turning to new payment options, such as BNPL. The funding is supporting its Sunbit no-fee credit card and embedded financing partnerships.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
May 2021
$130m
SERIES D
Sep 2020
$26m
SERIES C
Total funding: $211.2m
Company benefits
- Mission driven + empowered + collaborative
- Competitive pay and stock options
- Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave
- 401K Plan with Matching
- Cell Phone Stipend
- Commuter Supplement for LA Office eligible employees
- Casual Dress
- Monthly Lunches in LA HQ
Leadership
Arad Levertov
(CEO)Arad served in the Israeli Defense Forces as a Major for 5 years, before spending almost 5 years at Intel. They left their role of 6 years as COO of Enova International to co-found Subnit in January 2016.
Ornit Dweck-Maizel
(CTO)Having spent 2 years as an Intel Software Developer, Ornit worked at superderivatives in R&D for 9 years. She co-founded Sunbit in 2016, serving since as CTO.
Tamir Hazan
(Head of AI)Tamir undertook a PhD in Machine Learning and Computer Vision at The Hebrew University before co-founding Sunbit with Ornit, Arad, and Tal. They have been in Analytics since June 2017.
Tal Riesenfeld
(Head of Sales)Tal served in the IDF before spending 2 years at HP in Strategic Marketing and 4 months at Google. They co-founded Eyeview in 2008, working there for 8 years prior to co-founding Sunbit in 2016.
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