Technical Account Manager, Symphony
+ Sales Commission Plan
2-3 days a week in office
Connecting financial markets workflows
Be an early applicant
Connecting financial markets workflows
501-1000 employees
Be an early applicant
+ Sales Commission Plan
2-3 days a week in office
501-1000 employees
Company mission
To offer a compliant and secure platform for financial professionals to collaborate and innovate together.
Role
Who you are
- Deep understanding of the following topics/technologies is required
- Networking: Firewalls, Proxies, Load balancers and similar equipment
- SSL/TLS, Certificates/PKI, Encryption algorithms, Security & Compliance concerns and constraints in Financial Institutions - advantage
- Cloud technology/services (AWS/GCP), containerization/orchestration/CICD etc
- Cloud applications architecture
- Basic understanding of application development and interns, some development experience, ability to code for POCs (example or preferred languages: Python, Java script, Java, .Net)
- Basic understanding of desktop related tech (OS, Microsoft security policies, Software distribution), Mobile Device Management,
- 7+ years proven experience as a TAM, Solutions Architect or Sales Engineer
- Outstanding interpersonal skills. Ability to engage C level decision makers on product and technology
- Be able to present both the business and technical aspects of existing and future Symphony products to prospects
- Ideal candidate must be self-motivated and develop a deep understanding of Symphony product and technical stack
- Organized and analytical. Able to distill sophisticated and ambiguous requirements into clear results
- Bachelor’s Degree in Computer Science, Math, or related field required or equivalent work experience
What the job involves
- Symphony is seeking a Technical Account Manager (TAM) to maintain and grow Symphony implementations with enterprise accounts
- Discuss product architecture, compliance, security, and risk with stakeholders. Coordinate internally for support on these topics
- Technical Account Managers work in close alignment with Symphony Sales, Account Management, Product Management, Support, Customer Success and Engineering teams to ensure Symphony’s product and service meet clients’ expectations
- Take ownership of all technical and product initiatives for designated accounts. Work together with Sales to ensure retention and increase penetration of enterprise accounts
- As the trusted technical Advisor to Symphony customers, the TAM is responsible for the health & growth of Symphony technology and integrations within their book of business serving as well as point of contact for technical service issues
- Work in tandem with Account Managers to map out account structure, identify decision makers and establish touch points for technical operations
- The TAM is accountable for developing and reinforcing strong and effective client relationships, particularly with key partners and decision makers
- Partner with the Sales on presales opportunities
- Gather product requirements and advocate for customer requirements within Symphony. Work closely with product teams to provide product roadmap updates to customers
- Develop a comprehensive understanding of the customer environment and operational constraints. Ensure that any customer configurations are documented and part of the product development lifecycle
- Work with assigned accounts to establish a well-defined IT and business process for cloud and on-prem deployments. Coordinate go-to-market for new product features to ensure the best customer experience
- Provide detailed review of technical operations performance of account, metrics and service disruptions to management team and customer
- Assist Support Engineers in troubleshooting technical issues and service outages for assigned accounts. Responsible for escalation to Symphony senior management to ensure timely resolution of service outages
Salary benchmarks
Our take
Symphony offers an end-to-end encrypted platform that helps to combat fraud and data leakage. It safeguards both external and internal business transactions, helping to build trust between organizations.
Symphony originally operated a service akin to Zoom, with the capacity to support data-sharing and multi-person meetings. It then expanded into workflow solutions, enabling teams to easily and securely communicate and share financial content.
As more companies and individuals turn to digital financing, this product is timely. And, by making the focus of its software its security features, the company hopes to appeal to other markets that require highly secure communication options, such as legal and medical.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
1% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Dec 2020
$50m
SERIES E
Jun 2019
$165m
SERIES E
Total funding: $511m
Company benefits
- Bonus plan
- Regional specific benefits
- Build your own Benefits (BYOB) perk
- Many other fun and exciting benefits and activities!
Company HQ
Midtown East, New York, NY
Leadership
David Gurle
(Founder & Board Member)Former CEO of the company, and serial entrepreneur - founding businesses such as Perzo, Quest Partners and hivenet.
Brad Levy
(CEO & Board Member)Joined the company in 2020 as President and CCO, becoming CEO after a year. Previoulsy Board Member at LifeWorks and Chair at FINOS.
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