Enterprise Customer Success Manager, Radar
$145-155k
OTE
$125-135k
BASE
Location infrastructure for mobile & web apps
Job no longer available
Location infrastructure for mobile & web apps
101-200 employees
Job no longer available
$145-155k
OTE
$125-135k
BASE
101-200 employees
Company mission
To connect digital experiences to the physical world with a location platform for every app, every device, and every developer.
Role
Who you are
- 2+ years of SaaS enterprise customer success experience, preferably at a small or medium-sized company
- Demonstrated experience identifying customer objectives and coordinating internal and external resources to achieve target outcomes
- A track record of building trusted, long-term relationships with enterprise customers
- The ability to explain and distill complex technical concepts in a way that creates value and empowers stakeholders
What the job involves
- Use your extensive knowledge of Radar’s products to onboard and lead new enterprise customers to success
- Drive adoption, growth and retention of our customers by building strong relationships and delivering maximum value with our product offering
- Creatively discover, communicate, and support the execution of new opportunities for customers to unlock value from Radar
- Proactively and simultaneously mitigate risks, identify opportunities and provide solutions to customers at varying stages in the customer lifecycle
- Serve as an advocate for customers internally by engaging in Customer Stand-ups and weekly CS meetings, translating customer feedback into actionable insights
- You’ll be working with:
- Carly Pietrobono, VP of Customer Success
- Coby Berman, COO and Co-Founder
- Our Sales and Solution Engineering teams
- Our Engineering, Product and Development teams
Our take
Radar connects digital experiences to the real world by supplying companies and brands with real time location data on their users. Developers integrate Radar into their apps and then create geofences around physical locations. These trigger notifications for users when they enter.
Unlike most of its competitors who monetise the data collected, Radar prices its platform based on the number of active users. It has attracted investors from a number of impressive funds including Accel. The platform itself was built with the highest form of privacy and security controls, at the same time educating users around building location-based experiences the right way.
At a time when privacy is paramount, this focus has propelled Radar's growth to dizzying heights, and the company has secured good levels of funding. This has been invested in scaling operations, expanding its team, improving platform capabilities and broadening its reach across key verticals.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Feb 2022
$55m
SERIES C
Feb 2020
$20m
SERIES B
Total funding: $85.5m
Company benefits
- Health, dental, and vision insurance with 100% coverage for employees
- 12 weeks of paid parental leave
- Office culture - most of our team works from our well-appointed NYC office Monday through Thursday
- Stock options
- 401(k) plan with 4% match
- Unlimited PTO
- Flexible work hours
- Summer Fridays
- Regular team events
Company HQ
Greenwich Village, New York, NY
Leadership
Nick Patrick
(CEO & Co-Founder)After working as a Program Manager for Microsoft, they took an MBA at Harvard Business School and worked in Product Management at Foursquare and Handy. They co-founded Radar in May 2016, serving as CEO.
Coby Berman
(COO & Co-Founder)Started their career in Business Development at SeekGeek and Foursquare before moving on to become Director of Sales at mPartical, a mobile data automation platform.
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