Customer Support Associate, Rightway
Healthcare Navigation
Expected hourly rate $19-$23/HR
Personalized consumer healthcare platform for employees
Open for applications
Personalized consumer healthcare platform for employees
201-500 employees
Open for applications
Expected hourly rate $19-$23/HR
201-500 employees
Company mission
To simplify the healtcare experience.
Role
Who you are
- Strong organizational skills
- Customer-centric orientation
- Strong verbal and written communication skills
- A high degree of empathy
- Strong critical thinking and problem solving skills
- Comfortable with continuous process improvement and change as Rightway is growing and evolving
- Computer literacy
- College degree preferred
- We are looking for individuals who are passionate about concierge service delivery and changing the healthcare experience for consumers
What the job involves
- This role is located in our Denver Tech Center Office
- We’re looking for a Health Guide who is motivated by our mission to unlock transformational healthcare outcomes
- As a Health Guide you play a vitally important role in supporting our members with all their healthcare related questions and needs
- Navigating healthcare is oftentimes complex, confusing and down right frustrating. At Rightway, our goal is to change that experience for the members we serve by providing them with a “go-to” expert resource to support them every step of the way throughout their healthcare journey
- Healthcare navigation concierge service delivery via phone, chat, text, and email
- Sources high-quality care providers based on a member’s needs and preferences
- Answers benefit questions; ensures members understand their options and shared financial responsibility, e.g. deductibles, coinsurance, and out of pocket maximum
- Supports members with healthcare billing questions and issue resolution
- Supports members with care coordination, such as schedules doctors’ appointments and arranging other ancillary support services
Our take
Modern healthcare ecosystems are fragmented, so patients have to organize multiple services to get the care they need. This can be complex, time-consuming, and expensive.
Rightway provides a unified healthcare organizational system to businesses in the form of employee benefits. The company’s aim is to simplify access to healthcare through a unified structure, whilst also saving users money through price comparison services. Also, its pharmacy services platform, RightwayRX, enables employees to access medication via a smartphone app.
The startup provides employee healthcare services for companies of all sizes, from small businesses to enterprises like Burger King, Popeyes, and RBI. It serves over 500,000 users across the US and claims that over 80% of its users have saved money through the redirection of healthcare services.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Mar 2024
$108.8m
LATE VC
Mar 2021
$100m
SERIES C
Total funding: $240.8m
Company benefits
- 401k
- Flexible time off
- Full medical, dental, and vision insurance
- Commuter benefits
- Health Savings Account
Company HQ
West Village, New York, NY
Articles
Leadership
Jordan Feldman
(CEO)Studied Government and Economics at Harvard before working in investment at Goldman Sachs and Redbird.
Theodore Feldman
(CMO)Studied Medicine at Harvard University and the Albert Einstein College of Medicine. Worked as Medical Director at South Miami Heart Centre and the Head of Cariology at FIU Wertheim College.
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