Senior Product Manager, ServiceTitan
$126-182k
+ Annual bonus + Equity
All-in-one operating platform for trades
Posted today
All-in-one operating platform for trades
1001+ employees
Posted today
$126-182k
+ Annual bonus + Equity
1001+ employees
Company mission
To serve the men and women of the field services trades with the tools, training, and support to build their businesses and achieve all their goals.
Role
Who you are
- 5+ years of relevant work experience in product management, especially in Martech SaaS (Email and SMS marketing), otherwise general SaaS products strongly preferred
- Ability to build consensus and work collaboratively cross-functionally within and beyond research and development teams
- Data-driven approach to measuring success and quantifying customer outcomes and business impacts
- Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated initiative to lead, motivate, and collaborate effectively with others
- Demonstrated track record of delivering industry-transforming solutions across web and mobile platforms
- Proven ability to deliver against ambitious schedule milestones while paying strict attention to detail and quality
- Capacity to operate autonomously and bring clarity in uncertain environments
- Strong EQ to empathize with stakeholders and balance several perspectives, ultimately creating support and alignment around your decisions
- Sound judgment and credibility to make difficult trade-off decisions that deliver optimal outcomes with finite resources
- Excellent communication skills that allow you to translate complex and detailed information into simple and readily understandable executive summaries
- Enthusiasm for your vision and mission that inspires your team members and customers, creating evangelists and champions for your cause
- Bias toward action allowing you to move quickly while establishing the foundation for long term success
- Resourcefulness to leverage available tools, customers, data, and subject matter experts to extract key insights
- Previous experience with machine learning (ML), artificial intelligence (AI), and internet of things (IoT) preferred
- 4-year degree from a top university, related graduate degree preferred
- A General Manager mindset; MBA desired
What the job involves
- As the Senior Product Manager , you will lead and coordinate a highly talented and fast-paced team that is responsible for successfully launching new products to market that improve product-market fit, capture market share, and increase addressable market size
- You will own all aspects of the product development lifecycle
- You will be accountable for setting and achieving KPIs that measure customer impact and business results
- This is a high visibility, high stakes, position that aligns with a top company goal for ServiceTitan
- Our approach is customer-focused and data-driven
- You will dive in to deeply understand our customers and their needs, collect and analyze data, and guide the team to move at high velocity and ship impactful solutions
- This position will also be key in creating a comprehensive ecosystem of integrated solutions leveraging ServiceTitan’s platform capabilities and application programming interface (API)
- There are many opportunities for the application of machine learning (ML), artificial intelligence (AI), and internet of things (IoT) powered by climate data, utility data, and building automation system (BAS) data
- You will leverage new and emerging technologies to deliver innovative solutions for our customers
- Create, articulate, evangelize, champion, and execute the vision for ServiceTitan's Marketing Pro product
- Own the product roadmap for your domain and make defensible and data-driven strategic prioritization decisions to optimize customer impact and business results
- Drive the product development lifecycle from market research through discovery, design, validation, requirements, grooming, planning, development, delivery, and go-to-market
- Enable pre-sale and post-sale stakeholders to understand market needs, use cases, and recommended best practices, including partnering with Documentation, Enablement, and Marketing on content creation
- Influence multiple product areas in collaboration with R&D leaders across CRM, Pricebook, Estimates, Purchasing, Inventory, Jobs & Project Management, Forms & Media, Accounting, and Reporting
- Achieve goals by establishing and attaining KPIs for revenue, retention, usability, adoption, engagement, and satisfaction
- Identify and take action on opportunities for continuous improvement
- Communicate and mitigate risks in order to successfully achieve objectives
- Own customer and prospect escalations to ensure proper resolution while managing impact to roadmap commitments
- Nurture strategic partnership relationships, resulting in creation and adoption of new integrations
Our take
ServiceTitan’s software is purpose-built for trades businesses, providing a wide range of tools needed to seamlessly manage their back office and customer experiences, to power business growth.
The rising demand for home services across the country helped shine a spotlight on the lack of modern software for trades, ServiceTitan answered this call for innovation providing support to 11,800+ customers across 10 trades.
2021 saw the company reach a $9.5 billion valuation, however, in the last few months of 2022, there was talk of raising additional funds in traditional equity - as opposed to debt-like funding- which could result in a 20% lower valuation.
That said, the company is showing no sign of slowing, acquiring two more companies in 2022, and is eyeing an IPO off the back of reaching Series G in funding rounds. In addition, the company launched its next-generation operating system, Titan Intelligence, providing a suite of AI-based solutions. ServiceTitan is well set to experience further growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs and annual learning budget
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company values
- Be unapologetically you
- Bring your best
- Make bold moves
- Keep it human
- Work your way
Company HQ
Downtown, Glendale, CA
Articles
Leadership
Ara Mahdessian
(CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, working to present as President.
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