Senior Tooling Manager, TravelPerk
3-5 days a week in office
Corporate travel platform
Posted today
Corporate travel platform
1001+ employees
Posted today
3-5 days a week in office
1001+ employees
Company mission
To connect people in real life in the most enjoyable and sustainable way possible.
Role
Who you are
- 5+ years of experience in customer experience operations, technical tooling, or systems administration—ideally in a fast-paced, tech-driven environment
- A Data Driven / informed operator, you use Data to make decisions and asses the impact your team is having on operations
- A strong understanding of Zendesk and its ecosystem (Support, Talk, Messaging, Explore)
- Hands-on experience with tools like Zapier, Airtable, Ultimate AI, and Slack integrations
- Comfortable with code—you do not need to be a full-time developer, but basic scripting or front-end development experience (HTML, JS, or API integrations) is a big plus
- A builder's mindset—you enjoy solving problems, automating processes, and improving systems
- Experience leading a technical team, with a proven ability to motivate, mentor, and grow talent
- Strong stakeholder management skills and the ability to prioritize requests across multiple business areas
- This role requires you to be within commuting distance of our hubs
What the job involves
- As a Senior Customer Care Tooling Manager, you will play a pivotal role in shaping the future of how TravelPerk supports customers across the globe
- While embedded within Operations, you bring a product mindset—thinking proactively, building scalable systems, and solving real-world agent pain points with elegant, technical solutions
- You will lead a team of Tooling Engineers and Systems Admins, responsible for owning and evolving the tooling ecosystem that powers our global customer care organization
- From managing Zendesk to building custom apps and integrating automation tools, your mission is to unlock efficiency, reduce friction, and enable our agents to shine
- Own the end-to-end tooling stack used by the Customer Care team, including:
- Zendesk (Support, Talk, Messaging, Explore)
- Ultimate AI
- Zapier, Make.com, Airtable, Slack Apps, Google Workspace
- Drive improvements in customer support workflows by building custom apps, automating tasks, and integrating platforms
- Translate operational pain points into scalable technical solutions, balancing short-term requests with long-term impact
- Collaborate cross-functionally with Product, Engineering, Analytics, and Finance leadership to align tooling improvements with company goals
- Manage ongoing tool performance and reliability, acting as an escalation point for complex technical issues
- Contribute to strategic planning for how tooling can evolve to support the future of Customer Care
- Stay ahead of trends in support tooling, automation, and AI to keep TravelPerk at the cutting edge of operational excellence
- Lead and grow a high-performing team of 3 talented system admins and tooling engineers
- You will have autonomy and ownership—we trust you to make decisions that move the business forward
- You will shape the future of how TravelPerk operates, improving the experience of agents and customers at scale
- You will be part of a passionate, collaborative, and international team that values curiosity, impact, and continuous improvement
- You will get to build and innovate every day, in a culture that encourages experimentation and rewards action
Our take
Although business travellers are often at the forefront of driving company growth, booking travel is typically a logistical nightmare as corporate travel tools are underdeveloped and stuck way in the past. TravelPerk has built a platform free from micromanagement, creating an experience that puts business travellers first.
TravelPerk's number of active users has grown year on year. Further, as well as more customers using the platform, those on it are using it more regularly. This is a clear signal that TravelPerk has a product market fit and is in scaling mode. The company has more than 2,000 customers, including scaleups like Revolut, Farfetch and Beyond Meat.
According to TravelPerk, its unit economics are strong already, which puts it in a strong position to grow without diluting itself too much through investment. The company is still innovating and said it is planning to release more products that will give the business traveller more freedom and flexibility than ever before. Its new Edinburgh hub and partnership with fintech unicorn Pleo, TravelPerk is undoubtedly committing to a period of scaling. Exemplifying this is its Series D funding of $104 million awarded in January 2024, which will boost TravelPerk's AI and automation capabilities to aid its growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 10 rounds)
Jan 2025
$200m
SERIES E
Jan 2024
$104m
SERIES D
Total funding: $735.1m
Company benefits
- Stock options in the company
- Great healthcare benefits, including private healthcare and wellness programs
- Beautiful office with different spaces for every mood
- Fully stocked kitchen loaded with healthy food, snacks, and coffee
- Generous vacation time and flexible working hours
- The finest tech and anything else you need to do your best work
Company values
- We are owners
- Impact over effort
- A 7* experience
- We are a team
- Be a good person
Company HQ
El Parc i la Llacuna del Poblenou, Barcelona, Spain
Articles
Leadership
Avi Meir
(CEO)Founded Hotel Ninjas (hotel software) acquired 2 years later by Booking.com. Previously VP of budgetplaces.com (marketplace for hotels).
People progressing
Initially joined the TravelPerk team in 2020 as a Data Analyst before becoming a Senior Data Analyst in 2021 and a Data Analytics Manager in 2022.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Diversity, Equity & Inclusion at TravelPerk
Felicia Norman-Williams (VP People)
- We have created the Perk Promise: our commitment to ensuring our people live their best life, do their best work and fulfil their potential in a community where they feel like they belong. This forms part of our Belonging philosophy, centred on creating an inclusive workplace.
- Beyond nationality and gender, we embrace various forms of diversity. Our hiring processes and language are inclusive, encouraging all candidates to apply. We follow a meritocratic approach in rewarding the right behaviours and performance.
- In our Tech department, we're dedicated to supporting women in tech. We’ve launched the TravelPerk Academy in partnership with All Women, promoting equal opportunities. Our first graduates include five talented women who became our Software Engineers. We also have a 'Women in Builders' community, which provides a safe space for women in tech to learn and share together. We run workshops on product diversity, inclusion, and unconscious bias for the Builders team.
- Through these efforts, we cultivate a diverse, inclusive organisation where every individual can excel, contributing to our shared success
Share this job
View 60 more jobs at TravelPerk