Head of Business Operations, Veho
$165-180k
Offers Equity
Last-mile delivery logistics for eCommerce
Job no longer available
Last-mile delivery logistics for eCommerce
501-1000 employees
Job no longer available
$165-180k
Offers Equity
501-1000 employees
Company mission
To revolutionize the world of package delivery by creating exceptional experiences for customers and drivers.
Role
Who you are
- 8+ years of total experience, with a strong foundation in management consulting and a meaningful chapter in Strategy & Operations or BizOps at a high-growth company
- A demonstrated track record of driving concrete operational outcomes, not just producing analysis or recommendations
- Hands-on experience owning a planning or OKR process, or a clear analog
- Fluency using AI tools to accelerate analysis, reporting, and execution
- Experience at a company with physical or logistical operations (logistics, supply chain, marketplaces, on-demand) is a plus
- Process builder: you productize everything. You turn a one-off effort into a repeatable system, then optimize it. You build infrastructure that scales without you
- First-principles problem solver: you break unfamiliar problems down to their fundamentals and reason backward from the outcome. You do not pattern-match to how it was done somewhere else
- Clear communicator: your pre-reads and recommendations make it easy for busy leaders to decide. You simplify without making things simplistic
- Analytically rigorous: the language of your decisions is data and logic. You are comfortable building models, dashboards, and KPI frameworks
- Strong cross-functional operator: you earn influence through competence and follow-through. You drive outcomes through teams you do not own
- Bias toward action: you operate with urgency and make calls with imperfect information, then adjust in motion
- Willing to get your hands dirty: you know the right answer lives where the work happens, not in a deck. You go to the front line
What the job involves
- We are hiring a Leader for our Business Operations team to be Veho's internal execution engine. This person owns two interconnected things: the operating rhythm that keeps the company aligned on its priorities, and the ability to lead high-priority cross-functional efforts that do not have a natural home
- On the planning side, this means owning the OKR and business planning cadence end to end, making sure leaders are aligned on short-, mid-, and long-term priorities, that planning cycles are sequenced and clear, and that the operating rhythm is reliable and scalable
- On the cross-functional side, this means standing up tiger teams, small groups assembled to attack high-priority problems that span functions and lack a clear owner, diagnosing root causes from first principles, and driving durable fixes with speed
- What makes this role hard and interesting is the combination. It takes discipline to run a reliable planning machine and a completely different gear to drop into unfamiliar territory, earn trust without authority, and drive a solution with urgency
- This is a builder-operator role, not a coordinator role. You will start as a solo operator and grow the function as the scope earns it
- Own the end-to-end OKR process: drafting, leadership alignment, quarterly tracking, and keeping team goals connected to company priorities
- Run the planning cadence: sequence short-, mid-, and long-term planning cycles, define inputs and outputs, and keep the process on track
- Build operating infrastructure: create the templates, trackers, and dashboards that make the planning rhythm repeatable and not dependent on heroics
- Drive decisions, not just process: produce pre-reads and decision-forcing content that help senior leaders align quickly and leave the room with clear owners and next steps
- Serve as a trusted partner to leadership: turn ambiguous priorities into actionable plans that people actually execute, and messy operational data into key insights leadership actually needs to act on
- Stand up and lead tiger teams on high-priority cross-functional problems that span functions and lack a clear owner. Define the scope, align on what done looks like, and drive to a resolution
- Diagnose from first principles: go to where the work actually happens- the warehouse, the route, the dock, the raw data- to find root causes rather than relying on second-hand reports
- Run the workplan: define milestones, assign owners, run the cadence, and clear blockers with urgency
- Land the fix: hand off a durable solution to a permanent owner so the problem stays solved and the value is captured
- Build stakeholder relationships: earn influence through competence and follow-through, not title. Surface problems and bad news early
Our take
Over 2M online merchant ship over 165B packages to doorsteps across the United States every year. Every one of those deliveries represents a potential difference between happy customers willing to purchase again and refer friends, and a WISMO ("where is my order?!") catastrophe.
Veho is seeking to turn those deliveries from a risk into an opportunity for online brands. The next-day delivery platform leverages a gig economy workforce and its modern communication platform to create a greatly improved last-mile logistics experience for brands and their customers.
Now that the company has been able to build out an impressive technology platform - think optimized routes and driver-customer communication channels - it is now seeking major geographic expansion.
The company is facing competition from both traditional delivery companies like FedEx as well as newer venture-backed attempts to disrupt the space like Deliverr. However, its already impressive economies of scale and customer experience means it is well positioned to dominate the market in the coming years.
Freddie
Company Specialist at Welcome to the Jungle
Insights
17% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Feb 2022
$170m
SERIES B
Dec 2021
$125m
SERIES A
Total funding: $303.4m
Company benefits
- Competitive salaries
- Meaningful equity opportunities
- Paid time off
- 401(k) retirement plan
- Medical, dental, and vision insurance
- Life insurance
- Short & long-term disability insurance
- FSA & HSA accounts
- Paid parental leave
- Wellness programs, perks, and discounts
Company HQ
Manhattan, New York, NY
Leadership
Itamar Zur
(Co-Founder & CEO)Itamar previously worked as a Sales & Customer Success Manager at Monday.com. Before that, he worked as a Brand Manager at Procter & Gamble.
Fred Cook
(Co-Founder & President)Fred previously served as the VP Marketing of P4P Marketing. Before that, he Co-Founded Gondola where he served as the CEO for 1 year. He also co-founded OneMove where he served as the CEO for 2 years.
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