Customer Success Engineer, ScyllaDB

EMEA Region

Salary not provided

AWS

GCP

Linux

Azure

Junior, Mid and Senior level

Remote from Europe, UK

Real-time noSQL database

Job no longer available

Real-time noSQL database

201-500 employees

B2BBig dataSaaSCloud Computing

Job no longer available

Salary not provided

AWS

GCP

Linux

Azure

Junior, Mid and Senior level

Remote from Europe, UK

201-500 employees

B2BBig dataSaaSCloud Computing

Company mission

To provide clients with the best value, most rapid, and most scalable NoSQL database so that they can reduce their operational complexity and improve performance across the world.

Job

Company

Role

Who you are

Experience with cloud-based deployments using systems such as AWS, GCP, and Azure
Customer interfacing experience with the ability to run technical presentaitonStrong
Experience with Linux operating system management experience (RHEL, Ubuntu)
Good understanding of hardware and complex software architectures deployments.

Desirable

Experience in professional services, or technical consulting roles. (is an advantage)
Familiarity with Salesforce.com or other CRM platforms & their data structure
Familiarity with Zendesk or other Support platform & their data structure
Experience with NoSQL foundational databases, usage, and Data modeling/data architecture

What the job involves

Track customer deployment and adoption of Scylla products and measure the value and satisfaction the customer experiences
Drive customer awareness of product features and Scylla's services to maximize adoption and utilization of Scylla features and benefits
Understand and formalize customer requests, needs, requirements, and escalations, communicate the needs clearly to the Scylla product team
Proactively and consistently engage customers to provide product feedback and product enhancements requests
Help customers on-board our support process, and make sure customers utilize our ticketing system
Maintain an accurate view of the health of customer deployment of Scylla
Proactively anticipate customer needs and effectively manage reactive customer requests
Develop and maintain strong relationships with our customers and user base
Help account executives with technical discussions in existing accounts
Exhibit diplomacy, tact, and poise when working through customer issues and escalations
Ability to speak in technical & business terms, depending on the audience
Managing and tracking churn risk
Limited travel, up to 20%

Our take

SaaS databases are essential services for enterprises to manage their data, but past solutions run on expensive physical hardware that is restricted in terms of processing power. Recent cloud-based NoSQL alternatives such as Amazon's DynamoDB present better solutions for big-data enterprises, but the available options are expensive and not as efficient as they could be.

ScyllaDB provides an open-source NoSQL database that provides a faster, cheaper, and more resource-efficient alternative to existing cloud-based databases. The service uses a node-sharded design that allows each processor core of a computer to handle a different subset of data, providing a storage-efficient real-time database solution for big-data enterprises.

The company has taken a fierce stance against their competition by providing a migration tool that automatically allows DynamoDB users to switch to the significantly cheaper ScyllaDB. This can be done with minimal code changes, encouraging more businesses to make the shift, and in turn broadening ScyllaDB's footprint.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

5% employee growth in 12 months

Glassdoor (4.2)

Company

Funding (last 2 of 5 rounds)

Oct 2023

$43m

LATE VC

Sep 2019

$25m

SERIES D

Total funding: $101.9m

Company benefits

Equity Shares
Flexible Workplace
Work With the Best
Play Hard - Happy hours, trivia games, and ice cream socials keep us connected across the globe

Company HQ

Palo Alto, CA

Leadership

Avi Kivity

(Co-Founder & CTO)

Avi started his career as an IBM Developer before leaving after under a year to join Avionitek for 4 years and work as a Developer for Talmai, Exanet, and Qumranet. They left their role of 4 years at Red Hat to co-found ScyllaDB in December 2012.

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