Client Success Specialist, Comscore
$60-78k
Omnichannel advertisement measurement platform
Be an early applicant
Omnichannel advertisement measurement platform
1001+ employees
Be an early applicant
$60-78k
1001+ employees
Company mission
To bring trust and transparency to media and marketing, so businesses can use data to drive growth.
Role
Who you are
- To thrive in this role, you will need an understanding of audience measurement within the media industry, coupled with client-facing experience and analytical skills
- This is an excellent opportunity for a customer success professional looking to plant roots and grow in their role with an industry leader in audience measurement
- Bachelor’s degree, preferably with a focus in advertising, marketing or analytics
- 2-4 years of experience in a client-facing position in research, analytics, or audience measurement, or experience with a media publisher, advertiser, or agency
- Understanding of, and interest in, digital and legacy media, audience measurement, online advertising, and online technologies
- Ability to confidently and effectively communicate complex information to individuals or groups in person or virtually
- Excellent time management and organizational skills with the ability to manage deadlines and client expectations
- Strong attention to detail and willingness to roll up your sleeves and dive into data and technical processes
- Ability to work independently and as part of larger groups; takes a collaborative approach to problem solving
- Comfortable using online interfaces, CRM tools, and other SaaS products
What the job involves
- Comscore is seeking a stellar client success specialist to support our east coast based digital publisher and television network clients. Our customer success team is focused on post-sale activities for mid to large B2B customers
- As a client success specialist, you will be responsible for delivering a superior customer experience by managing client relationships, fielding technical & business inquiries and leading product trainings that support client's business objectives
- Client success specialists are experts on Comscore products, are trusted advisors to their contacts and are vital to ensuring our partners are realizing the full value of Comscore data
- Proactively manage client relationships, including monitoring account health, customer satisfaction, and usage of Comscore products & services
- Develop expert knowledge of Comscore products, capabilities and technical processes
- Serve as your clients’ day to day contact, helping them understand Comscore data and gain business value from it
- Analyze data to tell a story and illustrate value of the data for clients; present that data via insights reports or live presentations
- Deliver customized product and methodology trainings focused on answering relevant business questions
- Closely partner with sales teams to grow, improve, and amplify relationships with clients
- Identify opportunities to improve client deliverables, anticipate client needs, and offer creative solutions
- Build trust and rapport with current Comscore users and identify new users to continue strengthening the relationships between Comscore and our partners
Our take
In order for businesses to deploy successful advertisement campaigns, they must leverage data to access their target audience, but this is becoming increasingly difficult. The engagement of programmatic advertisements must be measured across all channels to produce actionable insights from the complex media environment, and this can be impossible without the right data analysis infrastructure.
ComScore provides an omnichannel advertisement measurement platform, empowering businesses to have a comprehensive and unified view of their marketing campaign success across all platforms. The company achieves this by providing tools for the analysis of cookie-free data across social media, CTV, mobile, podcasts, and DOOH platforms, allowing them to build highly targeted audiences through their own proprietary data.
While the company faces competition from other omnichannel audience-building platforms, ComScore stands out by providing the tools necessary for obtaining actionable proprietary data and analyzing it, as opposed to competitors who focus on one or the other. Furthermore, the company also has a unique focus on data gathering from social media and CTV, in addition to more traditional media consumption formats.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-12% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2010
$2.7m
LATE VC
Aug 2003
$12m
SERIES E
Total funding: $97.6m
Company HQ
Hunter Mill District, Reston, VA
Leadership
Jon Carpenter
(CEO)Joined Comscore in 2021 as CFO before becoming CEO in 2022. Prior to this, they were CFO at Publishers Clearing House, Sears Holding Corporation, and NBCUniversal. They were also the SVP of Finance at Nielsen.
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