Product Operations Manager, Notion

• You have at least 4+ years of experience working in product operations, technical program management, project management, or a product ownership role
• You have strong communication skills and can work with both technical and non-technical audiences
• You are able to collaborate effectively with peers and across teams that are located in multiple offices
• You have strong analytical, debugging, and problem-solving skills
• You possess the ability to make decisions with limited data while prioritizing when to collect more information

Desirable

• As a Product Operations Manager, the work you do is crucial to ensuring seamless collaboration between teams and driving efficiency in product development
• You’ll support the product team by streamlining processes, improving communication, and ensuring that new products and features are successful, and also be a liaison between Product and Go to Market Orgs
• Product enablement: Driving and surfacing key insights to help the product team understand what features to prioritize. Identifying opportunities to improve processes and automate tasks. Representing customer needs across the entire product development process
• Launch coordination: Coordinating the end-to-end launch of new features across teams, including product, engineering, marketing, and support. Drive early access programs and project manage rollout implementation
• Feedback and reporting: Using feedback loops to help the product team understand what features to iterate or fix. Building reporting dashboards and compiling quarterly reports
• Stakeholder management: Working with stakeholders to improve decisions-making around feature development. Acting a liaison between Product and Go To Market Orgs
• What You'll Achieve:
• Be an expert in product features and have a robust understanding of what’s in flight for your product team to help them best engage with customer feedback, and cascade product updates to CX and Sales Teams
• Own launch operations, early access programs, and internal employee testing programs — gathering and translating feedback into actionable pre-launch insights, and ensure a seamless launch to all customers
• Analyze customer insights and user data to identify patterns and insights. Slice + dice bugs and feature requests to understand problems and opportunities, and enable prioritization
• Support eng and product prioritization within each product area (ex: weekly triage meetings w/eng teams, reporting, etc.) — leveraging bug and feature request data