Project Manager, Expedia Group
Operations
Online travel shopping company
Job no longer available
Online travel shopping company
1001+ employees
Job no longer available
1001+ employees
Company mission
Expedia's mission is to power global travel for everyone, everywhere.
Role
Who you are
- This position is ideal for collaborative, results-driven professionals with a passion for process improvement and data-driven decision-making
- If you excel at managing complex operations, solving problems proactively, and driving projects from inception to completion in a fast-paced environment, this role is for you
- Collaboration and Attitude: A strong collaborator with a positive attitude and a bias for action, capable of working effectively in a team environment
- Problem Solving and Interpersonal Skills: Excellent problem-solving skills, with strong interpersonal abilities to interact at all levels of the organization and work cross-functionally
- Data Analysis Skills: Proven ability to deep dive into data, identify patterns, and troubleshoot issues
- Independence and Multitasking: Ability to work independently and manage multiple tasks simultaneously
- Quality Focus: A quality-focused mindset with a commitment to delivering outstanding work and exceeding expectations
- Business Acumen: Strong business acumen with an ability to understand the broader commercial business and devise solutions for operational challenges
- Organization and Time Management: Organized and detail-oriented, with excellent time management and prioritization skills
- Intermediate Excel knowledge, including formulas and data visualization techniques
- Basic SQL knowledge for data analysis
- Communication: Fluency in English with excellent written and verbal communication skills
- 3-6 years of operations experience in relevant industries, with a track record of delivering high-quality results
- Experience supporting online commission-based partnerships preferred
- Education: Bachelor’s degree in a relevant field (e.g., Operations, Project Management), or equivalent work experience
- CRM Systems Knowledge: Understanding of Salesforce or similar CRM systems is desirable
What the job involves
- Strategic Partnerships & Affiliates Team is seeking an Operations Manager to drive operational excellence and innovation in the travel industry
- In this role, you will be responsible for managing the execution and optimization of key processes that power Expedia Group’s SPA business, which connects thousands of partners worldwide to our cutting-edge technology and tools, enabling them to bring travel solutions to their audiences
- Design, finetune and implement new processes to deliver an extraordinary partner experience
- Identify inefficient processes and implement operational solutions and processes redesign to deliver operational efficiencies
- Deliver high-quality documentation while paying close attention to detail
- Manage cases received to resolution and ensure they are resolved within the targeted service level
- Address complex data related issues with analytical mindset and technical skills to meet business needs
- Work closely with project sponsor to develop the scope, deliverables, required resources and timing for new initiatives
- Develop project plans, define timeframe, and prioritizes tasks to achieve project milestones and deliver intended objectives
- Work with stakeholders to collect detailed business requirements that meet our technology and service needs and help tackle wider business challenges
- Build relationships with stakeholders to enhance the team’s visibility and influence and communicate clear prioritization of initiatives
Salary benchmarks
Our take
Expedia is an online travel agency. They enable users to access a wide range of services including airline tickets, hotel reservations, car rentals, cruises, vacation packages, and various attractions and services via the world wide web and telephone travel agents. Its primary web businesses include Expedia.com, Hotels.com, Hotwire.com, and Egencia.com.
Between 2021 and 2022, Expedia has been selling and merging a list of its sub-brands in a bid to simplify its operations, including Egencia and Classic Vacations. Due to plummeting share prices, mostly in the case of its sub-brands, Expedia has been leveraging its subsidiaries' customer base and merging them into the company’s core brand. Contrasting this move, Expedia has also been partnering with tech start-ups in a bid to make travel more accessible to underserved groups. Becoming Rentable, a travel company for the disabled is one of 12 startups that are part of Expedia Group’s new Open World Accelerator Programme.
What this indicates is Expedia’s shift from buying other travel companies and a move towards enhancing the experience of its preexisting customer base. This move is aiding in a long-term plan for greater long-term traveler loyalty, utilizing Expedia’s vast amounts of data, not just from reviews, but from check-in, cleanliness, communication, cancelations, etc to inform how guests experience a property.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Leisure Travel Reimbursement
- Travel Discounts
- Family & Friends Discount
- Employee Assistance Program
- Wellness Reimbursement
- Global Service Awards
- Business Travel Medical Insurance
- Matching Gifts
- Expert Medical Opinion
- New Parent Benefit
- Employee Stock Purchase Plan
- Private Health Insurance
Company values
- Force Simplicity
- Include Consciously
- Trust Each Other
- Go Get What's Next
- Choose Fearlessly
Company HQ
Interbay, Seattle, WA
Articles
Leadership
Peter M. Kern
(CEO, not founder)Has been a director of Expedia Group since completion of the IAC/Expedia Group Spin-Off and has served as Vice Chairman of Expedia Group since June 2018. Previously CEO of Tribune Media and Managing Partner of InterMedia Partners VII, LP, a private equity firm.
People progressing
Joined as Manager - Strategic Initiatives and has been promoted multiple times to Senior Manager - Strategic Initiatives after 1 year, to Director - Strategic Initiatives also after 1 year, and again to Senior Director - Strategy & Supply after 2 years. Now works as the Vice President of the Travel Agent Affiliate Program.
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