Lead Product Manager, Calm

• We are hiring remote workers for this role in the San Francisco Bay Area, Los Angeles, or Minneapolis areas
• Experience: 8+ years of product management experience, ideally in subscription services or platform development for SaaS or consumer technology companies
• Technical Expertise: In-depth knowledge of subscription systems, recurring billing platforms (e.g., Stripe, Zuora, Recurly), and API-driven platform development
• Customer-Centric: Proven ability to design subscription solutions for individual consumers and enterprise clients with a focus on usability and scalability
• Data-Driven Decision Making: Experience using analytics tools to identify trends, predict churn, and drive retention strategies
• Collaboration: Strong interpersonal skills with a history of working effectively with cross-functional teams in a fast-paced, dynamic environment
• Project Management: Demonstrated ability to manage multiple projects and priorities while maintaining clear communication
• Strategic Thinking: Business acumen to anticipate market needs and design scalable systems that align with Calm’s mission and goals

Desirable

• Calm’s team is committed to expanding access to mental health resources by building products for enterprises and the healthcare industry that drive positive health and business outcomes
• We are seeking a motivated and detail-oriented Core Services Product Manager to drive the development of Calm’s Subscription Services, along with foundational platform features such as Calm Identity Management and Calm Content Service
• In this role, you will design and deliver scalable, user-focused solutions that serve both Direct-to-Consumer (DtC) and Business-to-Business (B2B) audiences, ensuring seamless integration, flexibility, and alignment with Calm’s expanding portfolio of applications and services
• Define and Execute Strategy: Lead the development of Calm’s subscription systems, ensuring robust solutions for billing, renewals, upgrades, cancellations, and multi-user access (e.g., family or enterprise plans)
• Optimize Offerings: Create flexible subscription models to support diverse pricing structures, bundling, and promotional campaigns for DtC and B2B markets
• Enhance Global Scalability: Build systems that support global pricing, currency localization, and tax compliance to serve a growing international audience
• Streamline User Experience: Ensure subscription flows (e.g., onboarding, trials, and renewals) are seamless, intuitive, and aligned with user needs across all platforms
• Identity Management: Oversee the development of secure, scalable user authentication and access management systems to deliver a unified experience across Calm’s family of applications
• Content Service: Drive enhancements to Calm’s content delivery platform, ensuring personalized and efficient access to tailored content for diverse user demographics
• Collaborate with DtC and B2B product teams to align subscription services with business goals and product roadmaps
• Partner with Finance, Customer Success, and Legal teams to ensure compliance, streamline payment processing, and support accurate reporting
• Work closely with the content team to align platform capabilities with Calm’s evolving content roadmap
• Use subscription metrics (e.g., churn rates, retention trends) and customer feedback to inform feature development and system optimization
• Act as the primary advocate for subscription services within Calm, presenting updates, roadmaps, and metrics to leadership and cross-functional teams based on cross functional input
• Balance immediate needs with long-term strategic planning, ensuring the platform evolves in anticipation of Calm’s growth