Customer Support Specialist, Asana
Organising work in one connected space
Job no longer available
Organising work in one connected space
1001+ employees
Job no longer available
1001+ employees
Company mission
To enable the world's teams to work together effortlessly.
Role
Who you are
- We’re looking for a smart, curious and empathetic individual to join our Customer Support Team in Dublin
- Excellent written and communication skills in English
- Genuine passion for making customers feel happy and understood
- Natural troubleshooting skills and curiosity to learn every day
- Tenacious work ethic and relentless attention to detail
- Deep sense of empathy for technology users
- Prior B2B customer support experience
- Proficiency with Asana
- Experience/ Interest in Terminal/iTerm, Github, Zuora or Zendesk
- Knowledge of iOS and Android mobile platforms
- Demonstrated curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making
What the job involves
- As part of our Support Team, you will help customers to maximise clarity in their work and empower them to get the most out of Asana, our cloud-based work management platform. Most importantly, you will help customers with questions, feature requests, bug reports, as well as educate them about the best practices for using Asana with their team and within their company
- As a Support Specialist, you will become a product expert in Asana. Customers have a strong voice in prioritising our product development, and we encourage that dialogue through our support channels
- While providing the best possible service to our customers, you will also become part of a supportive and inclusive team that values quality, efficiency and collaboration
- Based in our Dublin office, you will work closely with our teams in San Francisco, Chicago, Sydney, and Tokyo. You will also have the chance to collaborate closely with different departments across our Asana offices globally
- Become a product expert in Asana
- Help customers with questions, feature requests, bug reports, and educate them about the best practices for using Asana with a team
- You’ll bring a critical eye to each support interaction, always looking for efficiency and customer experience improvements to help us improve our operations as the business continues to grow]
- Technical and pragmatic focus on customer support
- Help Customer Support increase efficiency by analysing key metrics, assessing tooling needs, and implementing solutions using tools, integrations, and APIs
- Be a liaison between the product team and our customers
Our take
Asana is a web and mobile application designed to help teams organise, track, and manage their work. Acting as a unified hub, it empowers teams to effortlessly generate projects, delegate responsibilities, set deadlines, and foster direct task-related communication, transcending the inefficiencies of traditional email-based coordination.
Despite facing competition from established players like SmartSheet in its market, Asana has navigated its path, bolstered by a successful Initial Public Offering in 2020 and a track record of startup triumphs. This strategic prowess has propelled Asana to amass a robust clientele exceeding 100,000 organizations, boasting notable entities such as Uber and Air France among its ranks.
Since its inception, Asana has undergone exponential growth, with its reach extending to offices sprawled across four continents worldwide. This expansion not only underscores its global footprint but also signifies its commitment to fostering diverse talent pools and catering to a broad spectrum of clients.
Steph
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jun 2020
$200m
CONVERTIBLE
Nov 2018
$50m
SERIES E
Total funding: $414.4m
Company benefits
- Benefits - From comprehensive health benefits including mental health programs and coaching to our in-house culinary program and supportive parental leave policies, our benefits are intentionally designed to ensure that you are energized, focused, and thriving
- Growth - We know that growth isn’t always linear, so we’ll support you in achieving your personal and professional goals. You’ll have the opportunity to take on big responsibilities that impact our success as a company and challenge you in new and fulfilling ways
- Development - We believe in providing everyone with coaching and mentorship. You’ll have access to Conscious Leadership training, success guides, free executive coaching, and our manager training and enablement program
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Dustin Moskovitz
(Co-Founder & CEO)A Harvard economics graduate, Dustin co-founded Facebook in 2004 before branching off in 2008 to found Asana. They are also the co-founder of Open Philanthropy Project and Good Ventures.
Justin Rosenstein
(Co-Founder)Previously Engineering Manager at Facebook and a Product Manager at Google. Currently Co-Founder of One Project.
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