Customer Success Associate, Coalition
French Speaker
$43.7-53k
Cyber insurance and security for businesses
Be an early applicant
Cyber insurance and security for businesses
501-1000 employees
Be an early applicant
$43.7-53k
501-1000 employees
Company mission
To protect the unprotected from technology failures and cyber-attacks, helping manage risk online so they can focus on growth.
Role
Who you are
- Fluent in written and spoken French
- Prior experience in a customer support/customer service role and/or a strong desire to learn
- Excellent interactive and communication abilities, both written and verbal, especially in customer-facing roles
- Resourceful, enthusiastic, and a desire to operate in a start-up environment – if you’re looking for an opportunity to learn and expand your skill set, this is the place!
- Prior insurance experience not required, but a plus!
- Incredibly positive attitude. Attitude overcomes all!
What the job involves
- We are looking for motivated candidates who thrive in a high growth environment to join our customer success team
- Candidates in this role will be accountable for providing the highest level of customer support and service to prospective and current French speaking customers in Quebec and France (which include both insurance brokers quoting on our platform, as well as our policyholders)
- We believe 100% that if our customers win, we win. Ideal candidates for the role will have demonstrated experience effectively finding a solution to customer needs in an intricate, rapidly growing business – from basic company and product education to administrative and transaction assistance
- Pair that with an incredibly positive attitude, and a drive to help others, then you’re someone we’d love to speak to!
- Answering inbound questions and requests from prospective and current French speaking customers over online live chat, e-mail, and (much less frequently) by phone
- Ensuring prospective and current customers receive the assistance they need from Coalition’s sales, security, insurance, and claims teams
- Educating customers on Coalition’s product, as well as how to use both our online quoting platform (for brokers) and cybersecurity platform (for insureds)
- Performing administrative insurance functions to keep our growth engine humming
- Working with the rest of the Coalition team to implement organizational and product changes that mitigate customer pain points
Our take
The cybersecurity industry has been going through a record-breaking period of investment. This trend has emerged as more companies move to cloud-based networks following the increase of out-of-office work, thus increasing the risk of cyber attacks. However, many cutting-edge cyber defences are too expensive for many companies.
Coalition’s joint offering of cyber security tools, a risk management platform, and cyber insurance allows companies to manage the ever-present risk of cyber threats.
The company has made a strong start since its 2017 launch, raising nearly $800 million in funding. There are a number of other fast-growth startups in the cybersecurity space, including Wiz and Orca Security, but Coalition’s shrewd insurance-based model is what sets it apart from the competition. The company has set out on a path toward global expansion, branching out from the US and Canadian markets to bring its solutions to the UK, whilst also acquiring smaller competitors like JUMBO.
Steph
Company Specialist at Welcome to the Jungle
Insights
100% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2022
$250m
SERIES F
Sep 2021
$205m
SERIES E
Total funding: $770m
Company benefits
- Paid parental leave
- 401k plan
- Stock option plan
- Open vacation days
- Flexible working hours
- Work from home opportunities
- Health insurance
Company HQ
Financial District, San Francisco, CA
Leadership
Joshua Motta
(CEO)After studying at the University of Chicago, Joshua worked at Goldman Sachs for a year before moving to Private Equity at Francisco Partners, and working as an IGNIA Partners Investor. He left his role at Cloudflare to co-found Coalition in March 2017.
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