IT Manager, Tapcart
$115-125k
Plus stock options
More information about location
Mobile app builder for eCommerce
Job no longer available
Mobile app builder for eCommerce
101-200 employees
Job no longer available
$115-125k
Plus stock options
More information about location
101-200 employees
Company mission
To help brands build stronger customer relationships while delivering the mobile experience today’s shoppers expect.
Role
Who you are
- If you’re passionate about building and evolving IT processes in a fast-paced environment, providing support solutions, and creating excellent employee experiences, this role could be a great fit for you
- 5+ years of proven, progressive experience in IT, as a Specialist, Manager, or other similar role
- Strong knowledge of IT systems and infrastructure, including hardware, software, and networking
- Proficiency in troubleshooting and resolving hardware and software issues
- Proficiency with Jira, Confluence, Slack and Google
- Proficiency in MDM, SSO, and VPN
- Strong experience with the employee life cycle to ensure best in class onboarding and offboarding
- Excellent communication skills, with the ability to interact effectively with stakeholders at all levels
- Strong project management skills, with experience leading IT projects from inception to completion
- Impeccable problem solving skills and attention to detail
- Strategic thinker with the ability to align IT initiatives with business goals and objectives
- Ability to work independently and collaboratively in a team environment
Desirable
- Relevant certifications in IT, security, and project management, such as CISM, CISSP, ITIL, CompTIA Network+, or similar
- Startup company experience
- E-commerce or SaaS company experience
- Experience with Rippling and similar HRIS systems
- Experience with administration of Salesforce, Grow, Outreach, Chorus
- Experience implementing SOC 2 Compliance policies and procedures
What the job involves
- We’re looking for an IT Manager to support our IT operations and to help us scale and secure our digital infrastructure
- This role offers an exciting opportunity to make a large impact on the early stages of our IT infrastructure’s security and efficiency
- Oversee the day to day operations of our IT infrastructure, including managing hardware, software, and networking systems
- Develop and implement IT policies, procedures, and best practices to ensure compliance and security
- Collaborate with cross-functional teams to identify and address IT-related needs and opportunities for improvement
- Provide technical support to employees, troubleshooting hardware and software issues promptly and effectively
- Plan and execute IT projects, such as system upgrades, migrations, and implementations
- Install, configure, and update software applications and operating systems as needed
- Monitor system performance and security, implementing measures to safeguard against threats and vulnerabilities
- Develop and maintain documentation, including systems configurations, troubleshooting procedures, and user guides
- Evaluate and recommend new technologies and solutions for the organization to enhance security, efficiency, and productivity
- Manage vendor relationships and help negotiate contracts for IT products and services
- Stay informed about emerging technologies and industry trends, making recommendations for strategic initiatives
Our take
Online shopping has rapidly shifted to mobile in recent years, with the majority of Internet shopping transactions now taking place on mobile devices. For businesses that lack the resources or time to engage developers or hire an agency to build a mobile app, this means potentially losing out on a huge proportion of customers. Tapcart is a mobile commerce SaaS platform that integrates directly with Shopify, offering a solution to this problem.
The Tapcart platform allows users to create well-designed apps in less time for an affordable monthly fee. Using a drag-and-drop method with no coding required, it’s even appealing to those who are less tech-savvy. Tapcart is used by 7000+ Shopify brands including Fashion Nova and Chubbies.
Tapcart also helps merchants automate their marketing. It's a smart move that will help them to attract more SMB to mid-market enterprise customers who have reached the stage where they want to focus more on customer retention and conversion and optimize their mobile workflow. Additionally, the 2023 release of "Custom Blocks", a new low-code product, will enable Tapcart to serve more complex enterprise merchants as it moves towards broadening its customer pool.
Freddie
Company Specialist at Welcome to the Jungle
Insights
89% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2021
$50m
SERIES B
May 2020
$10m
SERIES A
Total funding: $69.2m
Company benefits
- 401k: Our 401(k) plan is designed to help you secure a strong financial future
- Flexible Paid Time Off: Take time off whenever you need it with our flex PTO policy
- 11 paid holidays per year: We offer 11 paid holidays annually, allowing you to spend quality time with loved ones, celebrate special occasions, and recharge. These holidays help you stay refreshed and motivated
- Office setup budget: One-time home office stipend for outfitting your home office
- Equity: We share our success through a generous equity program, giving you a stake in our growth
- Shopping stipend to use on Tapcart Merchant Apps: Enjoy a shopping stipend to use on our Tapcart customer mobile shopping apps. This benefit lets you explore and purchase products from our valued customers, supporting their businesses and Tapcart!
- Health & wellness coverage: We offer medical, dental, and vision plans, plus HSA!
- Paid Parental Leave: For birthing and non-birthing parents, plus adoption and foster leave
Company HQ
Downtown, Santa Monica, CA
Leadership
Eric Netsch
(Co-Founder & CEO)Before co-founding Tapcart, Eric founded Mobile First where they served as CEO, which created digital experiences to increase engagement. They also Co-Founded VOGO App, an app to help individuals discover events and friends nearby, and was the Lead Developer of DTE MEDIA, a brand strategy and marketing consultant firm.
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