Senior International Onboarding Specialist, Justworks
Salary not provided
$41.35 per hour
Junior and Mid level
New York
2+ days a week in office
Business operations platform
Be an early applicant
Business operations platform
1001+ employees
FintechB2BEnterpriseHRCompliancePaymentsSaaS
Be an early applicant
Salary not provided
$41.35 per hour
Junior and Mid level
New York
2+ days a week in office
1001+ employees
FintechB2BEnterpriseHRCompliancePaymentsSaaS
Company mission
Justworks' mission is to help entrepreneurs and businesses grow with confidence.
Role
Who you are
- You are a mission-driven, customer-centric individual with an eye for detail and emphasize accuracy in everything you do
- You love working closely with others and ensuring everyone is on the same page to drive success
- You are a highly organized individual who thrives in a deadline oriented role, who is eager to leverage your product and industry knowledge in a results-driven, entrepreneurial environment
- You strive to build customer relationships by understanding their needs and what is vital to their business, and your extensive product expertise enables you to provide nuanced, top-level service that extends beyond your day-to-day focus area
- You exercise critical thinking to devise creative solutions to any problems that arise. You have the willingness to tackle and dive right in to affect change
- Detail-oriented - Exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation
- Good judgment - The exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome
- Foundational sales knowledge: The specific set of sales skills (prospecting, cold calling, nurturing, engaging, presenting, negotiating, closing etc) and knowledge (product, markets, trends, business etc) a salesperson possesses to enact the exchange of value between a buyer and the vendor
- Results-driven: Consistently achieves results, even under difficult circumstances
- Clear communication: The ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding
- Minimum of 2-3 years of professional experience in customer service, with prior experience at Justworks, and a displayed level of expertise in a specialty area
- Excellent organizational, written and verbal communication skills
- Strong attention to detail with ability to manage competing priorities and multitask
- Ability to work as part of a team and be resourceful and adaptable
- Committed to delivering service excellence in every customer interaction
- Deeply caring about your teammates and customers
- Ability to mentor teammates and foster a collaborative, supportive, and high-performing team environment/culture
- Technically minded and passionate about improving the product you support
- A problem-solver who genuinely enjoys figuring out how and why things work
- Adaptable and able to excel in an environment of rapid change and growth
What the job involves
- As a Senior Customer Onboarding Specialist, you will function as an extension of your customers’ administrative teams to ensure they have the correct information and meet the necessary deadlines
- You will effectively conduct product calls to educate customers on the offerings and walk them through their Justworks account, assist with employee webinars, as needed, and run reports to identify companies in jeopardy of missing a deadline
- You will work closely with the Customer Onboarding Associates and Customer Onboarding Managers to ensure all necessary communications are provided in order for a group to meet their Justworks deadlines, and in some cases, adjust deadlines to meet customers’ changing needs
- You will build strong and effective relationships with internal partners, serving as a representative of the Customer Onboarding team and collaborating to improve cross-functional processes, workflows, and tools, moving the needle for all teams
- You will provide an extra level of support for your team through mentorship, enablement, and supporting managers with out-of-office coverage for teammates or ad hoc customer requests
- As a leader on the team, you exemplify and model growth mindset, collaboration, and grit to the rest of the team
- This role requires a general understanding of HR processes and project management skills to ensure a seamless onboarding experience for customers. This role is fast-paced, deadline-driven, and customer service-focused
- Understand your customers’ needs and what is important to their business
- Provide white-glove-level service to customers as you expertly guide them through the Justworks platform and educate them on product offerings. Be able to support your customers outside the scope of your specialty, creating nuanced guidance based on their specific needs
- Work closely with internal teams and external partners to deliver an exception onboarding experience for each customer
- Clearly communicate deadlines and work to solve any barriers to meeting these deadlines
- Run reports to ensure deadlines are met and assist with tracking status of onboarding
- Conduct employee webinars as needed
- Efficiently address and resolve customer questions
- Problem solve and support customers through Zoom calls, emails, and phone
- Develop and maintain extensive product and industry knowledge – this might be in multiple areas or an extreme level of expertise in one area
- Utilize your extensive product knowledge to creatively solve problems and navigate through roadblocks that come up due to unique customer needs
- Continually assess and improve onboarding processes and procedures to enhance efficiency and client satisfaction
- Effectively collaborate with internal teams and external partners to improve our cross-functional processes, workflows, and tools used by all teams
- Mentor new teammates, fostering a high-performing team environment/culture through your commitment to excellence and grit. Model a growth mindset for the team
- Support the whole team by handling out-of-office coverage and ad hoc requests by customers and managers
- Embody the Justworks brand and be an advocate for customers
- We are constantly looking for new and innovative approaches to streamline processes and manage customer experience. By joining the team now, you will have an impact on the way in which customer onboarding grows and evolves
- Performs other related duties as assigned with an emphasis on-
- Customer Focus - Build strong customer relationships and delivery customer-centric solutions
- Plans and Aligns - Breaks down objectives into appropriate initiatives and actions; stages activities with relevant milestones and schedules
- Collaborates - Building partnerships and working together with others to meet shared objectives
- Curious - The innate desire to learn, grow and understand
- Resourcefulness - Taking a can-do approach, even in the face of obstacles and constraints, by assessing what’s in front of you and effectively and efficiently optimizing what you have, whether it's working on something new or thinking about how to do something better
- Adaptability - the ability to adjust your approach or actions in response to changes in your external environment
Our take
Justworks operates in an increasingly crowded space of all-in-one business operation suites, that include tools like human resources, payroll, employee management, benefits, and others that businesses critically need to operate as they scale.
Globally, human resource management has become an extremely fertile field, worth over $20 billion annually and predicted to grow to over $50 billion annually by 2030 - creating great opportunity for Justworks to continue to grow. The company is regarded as a market leader, but does see competition in the shape of Paychex Flex, Rippling, Paylocity, and TriNet, among others.
Solutions delivered by Justworks have proven to be extremely popular with SMEs, and this has not gone unnoticed by investors, with the company picking up exceptional amounts of funding. Justworks is known to have sights on going public, though action towards this end has been delayed until global mass-market conditions have settled from a period of volatility. However, the company's acquisition of
Steph
Company Specialist at Welcome to the Jungle
Insights
Top investors
24% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Nov 2023
$16.9m
LATE VC
Jan 2020
$50m
SERIES E
Total funding: $159.9m
Company benefits
- Paid volunteer work.
- Paid parental leave.
- Work from home opportunities.
- Medical, dental, and vision insurance, plus access to One Medical, Kindbody, and Teladoc.
- Premium access to Headspace, ClassPass stipends, and webinars to support your overall wellness on topics like nutrition, budgeting, mindfulness, and more.
- All Justworks offers include equity, and Justworkers can continue to earn more over time with promotions and tenure.
- Extensive learning & development opportunities through workshops, ExecOnline, Udemy, and BetterUp coaching.
- Engineering Apprenticeship program that supports internal movement and growth
Company HQ
Fulton Ferry District, NY
Leadership
Isaac Oates
(Executive Chair)Experience as a Senior Product Manager at Amazon before founding Adtuitive and serving as COO for a year. Left this position to spend 3 years as a VP at Etsy, before founding Justworks.
Salary benchmarks
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