Director of Business Operations, Toast

• 8+ years in an operational role, including 5+ years leading and developing a multi-layered team
• Demonstrated experience in quote-to-cash processes, with expertise in managing quoting, contracting, and deal approvals
• Driving leader closely involved in system transformations or system implementations
• BA or BS required, preferably in Finance, Operations, or a similar field
• Hands-on experience with Salesforce and a proven ability to leverage data to drive decision-making
• Exceptional communication and presentation skills, with the ability to articulate complex ideas clearly and persuasively to diverse audiences, including senior management
• Proven ability to thrive in a fast-paced, dynamic environment, demonstrating strong analytical and problem-solving skills
• Track record of building and leading high-performing, diverse teams, fostering an inclusive and collaborative culture

Desirable

• We’re seeking a Director for our Business Operations team. Reporting to the Vice President of Revenue Operations, this Director will lead a team to deliver high-quality results to our internal stakeholders and customers, fostering a culture of operational excellence in the critical Quote to Cash and Deal Desk process
• Empower and motivate a high-performing team of Toasters, cultivating professional growth and a collaborative environment
• Establish and reinforce a clear vision and strategy for the team, ensuring alignment with broader organizational goals
• Build influential relationships across business, sales, product, customer success, finance, risk, and technical teams to identify, develop, manage, and execute strategic initiatives
• Drive change through effective communication, empathy, and the ability to influence key business leaders and peers
• Coach and mentor the team to optimize customer interactions, improve processes, and champion best practices
• Proactively address and resolve customer escalations, ensuring timely and effective solutions
• Analyze and simplify complex information to develop scalable solutions that drive operational efficiency and enhance the customer experience