Principal UX Researcher, Toast
Mixed Methods
$160-256k
+ Equity
Point of sale and management system for restaurants
Open for applications
Point of sale and management system for restaurants
1001+ employees
Open for applications
$160-256k
+ Equity
1001+ employees
Company mission
Toast's mission is to enrich the food experience for all.
Role
Who you are
- 5+ years experience in industry conducting applied research on consumer products
- 5+ years experience as a researcher on an end to end product – creating strategic research vision, defining and tracking user experience goals and metrics, and leading execution on projects
- Demonstrated ability to use collaboration & influence to lead the research strategy for a product area and connect that to a broader product vision, including identifying & prioritizing research needs
- Demonstrated ability to use systems thinking to build out research infrastructure, defining cadences, processes and best practices
- Executive level presentation storytelling using influence & communication to drive user-centered strategy & design
- Deep and broad research toolkit - experience with generative research, workshop facilitation, concept testing, unmoderated methods, evaluative research and measurement, with deep expertise in at least one method
- Experience with unmoderated testing tools (ex. UserTesting) & survey tools (ex. Qualtrics)
- Experience conducting research in B2B environments, ideally including high-complexity experiences combining hardware and software
- You are a dynamic leader with proven impact in previous roles who is ready and willing to take on new challenges!
- You’re excited to join the remotely distributed group of product designers, user researchers, design ops leaders, and product managers that compose the Toast Design team
- You embody the tenets that drive Toast’s Design practice
- You have a founder’s mentality: and exhibit ownership of outcomes over outputs. You own the quality and outcomes associated with full end to end experiences
- You lift others up: and recognize you don’t have to be a manager to engage and exhibit true leadership. You find formal ways to utilize your personal skill set to uplevel those around you
- You drive action through influence: and appreciate that building trusting and productive relationships with those around you is integral to driving action. You build strong relationships to enact influence throughout the entirety of the area of the business you work within
- You build strong perspectives: and guide yourself and your teams to make good decisions quickly and often. You collaboratively make well informed decisions with large scale impact across the area of the business you work within
- You raise the bar: and commit to continually improving the technical skills relevant to your role. You find large scale, creative methods to continually build your skill set
What the job involves
- We build experiences that help make operating and growing a restaurant and delighting guests easier and scalable. It’s why tens of thousands of restaurant locations love Toast
- We’re looking for a Principal UX Researcher to lead research for our Point of Sale (POS) teams
- As the researcher for POS, you will play a critical role in comprehending the needs, preferences, and behaviors of Restaurant Owners, Staff, and Guests to help drive the design of extraordinary user experiences
- These teams focus on delivering cohesive device software experiences that simplify complex actions, drive efficiency and empower restaurant employees to delight guests
- You’ll join a diverse, multidisciplinary team of problem solvers creating with purpose; to enable restaurants with the tools they need to do what they love and thrive
- You will collaborate with Point of Sale Leadership Triad (Product, Design & Engineering) to identify areas of confidence & risk in the roadmap and craft a plan to address them
- You will scope, plan and conduct high-value UX research throughout the product development process, from generative to evaluative, crafting multi-method approaches to inform solutions to complex problems, employing your quantitative and qualitative expertise as needed
- You will evangelize research insights & create a shared awareness of user needs (both restaurant & guest) across teams in your domain to drive user-centered strategy and decision-making
- You will exemplify great research practices for your cross-functional teams; delegate, mentor, coach and provide guidance to others as needed to level up learning competencies
- You will conduct competitive analyses and stay up to date with industry trends to inform product development decisions
Our take
Running a restaurant means managing a stressful set of elements, all needing to work together seamlessly to create a good experience for diners. Toast helps to streamline processes, and puts an end to piles of paperwork, by providing a platform whereby tableside ordering, menu modifications, labour management, payroll, and more are all housed in one system that can run from a tablet.
Toast offers restaurant-grade hardware and cloud-based customisable payment solutions to serve clients from startup through to growth phase, as well as a service for established restaurants. By combining all the digital services a restaurant might need, the platform can act as the one and comprehensive solution for restaurants of any size, avoiding restaurateurs having to invest in a range of technologies.
Toast has over 70,000 restaurants on its books, from food trucks to national brands, and its mobile ordering and payment solutions have made it a recognized brand for consumers. The company's IPO in 2021 saw it valued at over $30 billion and since then, it has added more features to its product suite including wholesale and catering order tools. Toast then, has proven its place as an indispensable player in the restaurant space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
28% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2020
$400m
SERIES F
Apr 2019
$250m
SERIES E
Total funding: $899m
Company benefits
- Peer and company recognition programs
- Unlimited Vacation
- Sabbatical opportunity after five years
- Professional Development Reimbursement Program
- Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
- Various peer and company recognition programs
- 401(k) and matching
- Medical, Dental, & Vision Coverage
- Mental Health Benefits
- Subsidized backup childcare
Company HQ
Fenway–Kenmore, Boston, MA
Leadership
Steve Fredette
(President)They studied at MIT before co-founding Klick Mobile in 2009 and spending almost 7 years at Endeca. They left their Management role in June 2012 having co-founded Toast in May.
Aman Narang
(CEO)Having studied Computer Science at MIT, they worked at Endeca for 5 years. They moved from working as Product Manager to work full-time as President of Toast in 2013, having co-founded it the previous year.
Jonathan Grimm
(CTO)They also studied Computer Science at MIT before working as an Engineer for Endeca for over 4 years. They worked at Oracle for 5 months prior to co-founding Toast in May 2012.
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