Customer Success Manager, Kojo
Mid Market
+ Equity
Materials management platform
Job no longer available
Materials management platform
101-200 employees
Job no longer available
+ Equity
101-200 employees
Company mission
To build sustainable solutions to problems in the construction industry such as creating more housing, upgrading infrastructure, and adapting to climate change.
Role
Who you are
- 3+ years in a customer-facing SaaS role, with direct ownership of a mid-market book of business
- Proven track record managing and executing renewals and expansions independently, with measurable NRR results
- Experience in construction technology or vertical SaaS B2B is strongly preferred -- familiarity with how contractors operate and buy is a meaningful differentiator in this role
- Track record of success measured by retention, usage, and NRR -- you know what it takes to keep customers healthy and growing
- Strong communication and collaboration skills across remote and in-person settings
- Proficiency with tools including Salesforce, Notion, Slack, and Zoom
- Ownership: You treat your book of business like it's yours. You don't wait to be told when a customer is at risk -- you see it coming and act before it becomes a problem
- Customer partnership: You're genuinely curious about how your customers operate, what success means to them, and what's standing in their way. You build trust by showing up consistently and following through
- Impact: You think in outcomes, not activities. Retention, NRR, and adoption aren't just metrics you report -- they're the scorecard you hold yourself to every day
What the job involves
- Success in this role looks like a healthy, growing book of business -- customers renewing and expanding, actively using Kojo as a core part of their procurement workflow, and becoming advocates for the product within their organizations
- You'll report to the Senior Manager of Customer Success and collaborate closely with teammates across Onboarding, Implementation, Support, Sales, and Product
- Owning the commercial performance of your mid-market book of business across new business, renewals, upsell, and cross-sell -- with a clear focus on NRR growth and retention
- Leading the end-to-end renewal and expansion process, identifying opportunities early and executing with urgency
- Balancing a robust book of business through structured communication cadences, strong task management, and proactive usage analytics to stay ahead of churn risk
- Developing deep Kojo product expertise to recommend workflow best practices, deliver ad hoc training across all products, and represent customer needs back to the Product team
- Proactively coordinating with internal stakeholders -- Product, Sales, Onboarding, Technical Support, and executive teams -- to remove barriers to customer success
- Building and maintaining multi-threaded relationships across each account, ensuring Kojo has the right coverage at every level of the organization
- Contributing playbook learnings back to the broader CS team as we continue to sharpen our methodology for customer success at scale
Our take
In recent years, the commercial construction industry has faced more volatility than ever. Construction costs are on the increase, there are constraints on supply chains, material and labor shortages have become more common; and manual ordering processes hold companies further back by being timely and prone to error. Kojo, founded in 2018, supplies software for material management that brings supply chains to a single platform, helping to keep construction companies moving efficiently.
Kojo was founded in response to the archaic pen-and-paper material supply chain that was holding back housing construction even in otherwise innovative neighborhoods. Its software brings field, office, warehouse and vendor teams together to manage materials needed from takeoff to closeout, and to ensure visibility across general and specific stock to avoid unnecessary wait times for workers. The company is the leading materials management platform for the construction industry, supplying first-of-its-kind technology.
Named as one of Inc.'s Best in Business for software in 2024, Kojo has received substantial investment and has an impressive list of customers. Funds are cited to go towards continuing to build the platform and add new products that help contractors save money and time. These have included 2025's AI tool to help combat the rise in material costs for contractors.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Sep 2025
$10m
SERIES C
Sep 2022
$39m
SERIES C
Total funding: $93.3m
Company benefits
- PPO and HSA medical plans, dental and vision plans, fully-covered disability and life insurance coverage.
- Remote-first workforce: Allows our team to work from anywhere in the US or abroad while on a travel visa.
- Unlimited PTO: Plus ten paid holidays that allow flexibility to heal, recharge, travel, or celebrate.
- Paid parental leave: Guarantees 100% salary for up to 12 weeks for a birthing parent and up to 4 weeks for a non-birthing parent.
- A culture of community: Team building, birthday celebrations, virtual crossword puzzles and demo hours, Lunch & Learns, in-person hub hangouts, and company wide offsite retreats.
- Other perks including equipment for your home office, professional development and wellness programs, and recurring stipend to support the remote work experience.
Company HQ
SoMa, San Francisco, CA
Leadership
Maria Rioumine
(Co-founder & CEO)Board Member at Orascom Development Holding. Co-founded Real Capital Innovation. Former Investment Banking Analyst with Goldman Sachs.
Ryan Gibson
(Co-founder)Former CTO of the company. Venture Partner at Eclipse Ventures. Experience as an Engineer with Microsoft and with Google.
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