Manager of Technical Account Management, Integral Ad Science
3-5 days a week in office
Global media measurement & optimization
Be an early applicant
Global media measurement & optimization
1001+ employees
Be an early applicant
3-5 days a week in office
1001+ employees
Company mission
To be the global benchmark for trust and transparency in digital media quality.
Role
Who you are
- We’re looking for someone who values collaboration, is eager to learn every day, and isn’t afraid to roll up their sleeves to deliver meaningful impact
- If you’re motivated by ownership, problem-solving, and seeing the tangible results of your work, we’d love to hear from you
- 8 + years experience in a client facing Technical Account Management role or similar
- 1-2 + years of people management experience
- Proficiency in JavaScript, SQL, HTML, Python with data analysis and automation expertise
- Deep understanding of advertisers, agencies, publishers, and the broader ad tech landscape
- Proven ability to lead from the front, balancing hands on client ownership with team leadership
- Fluent German and English, with Polish language a plus
- Minimum 3 days in week in office commitment
What the job involves
- We are seeking a Manager of Technical Account Management (TAM) to join our Technical Customer Operations team. If you are excited about partnering with some of the world’s largest companies, thrive on solving complex technical challenges while driving business growth, and enjoy building strong cross-functional relationships, this could be the role for you
- As the primary technical point of contact for agencies, brands and media partners, you will serve as a trusted technical leader, owning complex conversations, resolving issues with confidence, and escalating only when truly necessary
- You will be expected to quickly diagnose and troubleshoot technical challenges, identify root causes, and deliver clear, effective solutions, engaging Tier 2 Support or Product teams strategically rather than by default
- Beyond hands-on technical leadership, you will lead and develop a team of experienced TAMs across Central and Eastern Europe. You will coach them to become highly trusted technical advisors, relied upon across the organisation for deep partnership insights and technology-driven updates
- This requires close cross-functional collaboration with Product, Engineering, Product Marketing, Legal, Pricing, Technical Support, and other key stakeholders to ensure alignment and proactive communication
- Operating in a true player-coach capacity, you will directly support key accounts across the DACH and Eastern European markets while simultaneously developing your team to deliver world-class service
- In partnership with the regional Commercial Revenue team, you will drive technical excellence that supports revenue growth, strengthens client relationships, and consistently exceeds KPIs aligned to IAS’s broader vision and mission
- Lead and develop a high performing TAM team across Central and Eastern Europe while directly managing key high touch clients in a true player coach capacity
- Act as the senior technical escalation point, owning complex issues and driving resolution end to end
- Partner with Commercial and Customer Success leaders across DACH and Eastern Europe to strengthen client relationships and support revenue growth
- Drive operational excellence by enabling speedy client activation & ramp, monitoring performance metrics, ensuring SLA adherence, and elevating our service standards
- Collaborate cross functionally with Product, Eng, and support team to influence roadmap decisions and improve customer outcomes
- Champion automation and process improvement to enhance efficiency, scalability and client experience
Our take
Integral Ad Science (IAS) provides verification, optimization, and analytics solutions for the ad industry. It’s a sector that has changed radically since the company was founded back in 2009, but IAS has shown remarkable business savviness in navigating the ups, downs, and advances of the intervening years.
Since being acquired by Vista in 2018, IAS has implemented an aggressive acquisitions strategy of its own. This saw IAS extend its footprint to cover blockchain, TV, photo, and video content, deepen its partnership with TikTok, and expand its safety and suitability measurement program in Twitter. And this helped IAS diversify its product offering to remain competitive in the increasingly crowded adtech and martech markets.
IAS now has a substantial global footprint, and following an IPO has been demonstrating impressive sales, with year-on-year revenue growth exceeding 25% over 2022. Armed with a strong foundation and a road map that balances its focus between traditional advertising and new avenues like web3, its future looks set to be bright.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2014
$30m
SERIES D
Apr 2012
$10m
SERIES C
Total funding: $49.8m
Company benefits
- Healthcare: comprehensive health insurance
- Flexible PTO: Take what you need, when you need it
- Retirement: 401k match in the US, country-specific pension plans
- Parental leave: Full maternity and paternity leave
- Community: Volunteer opportunities
- Celebrating team players: Peer-nominated awards
- Meals and snacks: Stocked kitchens to fuel your day
- Team events: Frequent happy hours, parties and outings
Company HQ
Midtown East, New York, NY
Leadership
Lisa Utzschneider
(CEo)Prior to joining Integral Ad Science in 2018, Lisa spent 3 years at Yahoo working as an SVP of American Sales and then as CRO. She also spent 6 years at Amazon as a Global VP of Advertising Sales and 10 years at Google as a GM of Sales.
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