Senior Technical Writer Analyst, Salesforce
$111.2-152.9k
Salary applicable to California applicants only
World's leading CRM provider
Posted today
World's leading CRM provider
1001+ employees
Posted today
$111.2-152.9k
Salary applicable to California applicants only
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- We’re looking for a technical writer who is comfortable with both the “technical” and “writer” aspects of the job
- The ideal candidate is passionate about crafting comprehensive, accurate, approachable content for an admin, end user, or developer audience to help them understand and connect with sophisticated technical subjects
- You enjoy digging into what your audience needs to know to succeed, and collaborating closely with internal developers, and working with other writers to build phenomenal content!
- 3-5 years of experience documenting software for technical audiences
- Ability to write clean, concise, and approachable content
- Proven ability to craft content for end users
- Ability to quickly learn complex technologies
- High standards of quality and attention to detail
- Experience with XML-based authoring tools such as Oxygen
- Experience with source control software such as Perforce or Git
- Excellent problem solver
- Excellent communication and interpersonal skills
- Strong advocate for the customer
- Ability to work collaboratively and manage multiple deliverables within tight deadlines
- Strong team player with excellent communication skills
- Knowledge of DITA and structured authoring
- Experience working in an Agile development environment
- A related technical degree required
Desirable
- Experience with source control software
- Good to have ability to read, understand, and build short code samples in a variety of programming languages
- Experience with CRM applications (Salesforce familiarity a plus)
- Good to have experience with Salesforce-specific technologies (Apex, Lightning Web Components, etc.)
- Programming knowledge with HTML
- Bachelor's degree in a technical, communications, or writing field, or equivalent experience
What the job involves
- We are seeking experienced technical writers to join our team in Content Experience (CX) that creates content for new technology like generative AI and streamlined user experiences
- We work closely with other writers, product managers, engineers, and user experience designers in an Agile development environment to produce in-app assistance, release notes, help, interactive training, and videos for administrators, users, and developers
- We’re passionate about innovating and developing solution-oriented content strategies that deliver the right content, the right way, at the right time
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company benefits
- With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year
Company values
- Trust - We earn the trust of our customers, employees, and extended family through transparency, security, compliance, privacy, and performance. And we deliver the industry’s most trusted infrastructure
- Customer Success - So we champion them to achieve extraordinary things. We innovate and expand our business offerings to provide all our stakeholders with new avenues to achieve ever greater success
- Innovation - Our customers’ input helps us develop products that best serve their business needs. Providing continual technology releases and new initiatives gives our customers a competitive advantage
- Equality - We believe everyone should be seen, heard, valued, and empowered to succeed. Hearing diverse perspectives fuels innovation, deepens connections between people, and makes us a better company
- Sustainability – We are committed to bringing the full power of Salesforce to accelerate the world’s journey to net zero
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
People progressing
Joined as Recruiting Director - Futureforce University Recruiting, EMEA, and was promoted to Senior Director - EMEA & LATAM Recruiting, Futureforce after 3 years, and then again to Senior Director - Recruiting after 2 years. Now serve as COO - Employee Success EMEA.
Salary benchmarks
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Diversity, Equity & Inclusion at Salesforce
- Our goals:
- 50% of our U.S. employees will be made up of underrepresented groups (Women, Black, Latinx, Indigenous, Multiracial, LGBTQ+ employees, People with Disabilities, and Veterans) by 2023
- Double the U.S. representation of Black leaders (VP+) and increase our representation of underrepresented minority (Black, Indigenous, Latinx, and Multiracial) leaders by 50% by 2023
- 50% increase our U.S. representation of underrepresented minority (Black, Indigenous, Latinx, and Multiracial) employees by 50% by 2023
- We’ve met our representation goal nearly a full year early – today, 50.7% of our U.S. employees are members of underrepresented groups
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