Sales Manager, Superchat
International Markets
+ Uncapped commission
Omnichannel customer communications for SMEs
Job no longer available
Omnichannel customer communications for SMEs
21-100 employees
Job no longer available
+ Uncapped commission
21-100 employees
Company mission
Superchat's mission is to digitalise communication for SMEs across Europe.
Role
Who you are
- You are fluent in English and one additional language (e.g. Spanish, Italian, Portuguese, French)
- Ideally, you already have experience in direct exchange with customers, preferably in the B2B or SaaS (Software-as-a-Service) sector (e.g. sales, customer service, human resources, event management, etc.)
- You are proactive, communicative and a team player
What the job involves
- As our Sales Manager - International Markets (m/f/d) at Superchat, you will take your B2B sales skills to the next level, recognize potential and be the driving force behind our success. You will develop a deep understanding of our product, become part of our dynamic team and learn to apply different sales strategies as you climb the career ladder and explore new markets with us
- You explore new markets for Superchat to identify potential new customers, and you play a vital role in kicking off our international expansion
- You develop a deep understanding of our product, new updates and are always one step ahead of the competition in the market
- You maintain ownership and win new customers for Superchat by making the first personal contact and applying the sales strategies you have learned
- With your proactive nature and empathy, you respond to the needs of our customers, conduct product demonstrations and advise them on our latest features
- You work with our Customer Success team to ensure customer success and gather feedback that drives the further development of our product
- You share your ideas to set up internal processes, you share learnings and seek to optimize conversion rates
Our take
Superchat helps businesses streamline their customer communications by combining all the relevant and high-usage chat methods (Including WhatsApp, email, and SMS) into a single channel. On the one end, it means customers have a convenient and centralised selection of options, and on the other, customer service representatives can keep track of all conversations from a single hub. Superchat are focused expressly on small and medium sized enterprises, who have been especially feeling the need for productivity tools like this over recent years. Many were forced to adapt to a newly digital form of business operations, and keeping up with enterprise businesses was proving tough.
Poor customer service is an increasingly unaffordable misstep, especially in the European market where Superchat operate - the vast majority of customers will quit a transaction if it’s going badly, and billions are lost each year over the problem. With the backdrop already unforgiving, SMEs can’t afford to slip further behind, so appetite for Superchat’s still relatively new product should be strong.
It may play well for Superchat if they choose to further expand their operations, too - reports suggest that the future of good customer service lies in speed and efficiency, and an omnichannel communications hub is an elegant way of getting there.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 3 rounds)
Jan 2022
$14m
EARLY VC
Jan 2021
$2.9m
SEED
Total funding: $17.5m
Company benefits
- Competitive compensation package that includes salary, benefits, and stock options of Superchat. We want everybody to be a true owner in Superchat
- 26 days of paid vacation + 2 days off for Christmas and New Year's Eve (because we love what we do, but we also love vacation!)
- Regular company and team events like pizza & bear evenings, sport activities, Christmas parties, and more!
- Annual personal development budget of €500 for conferences, courses, books, career coach, etc
- An inclusive and exciting start-up environment culture that offers accelerated career and personal growth
- Beautiful office in the heart of Berlin (Hackescher Markt) equipped with ergonomic chairs, height adjustable desks, free snacks, beverages and overall good vibes
Company HQ
Mitte, Berlin, Germany
Articles
Leadership
Mika Hally
(CPO)Previously a Co-founder at Unicorn and Keeet, with a prior background in Product Ownership and Marketing / Communications.
Yilmaz Köknar
(CEO)Has previous experience in Product Management from time spent at the Digital Product School, subsequent to which he co-founded Unicorn.
Salary benchmarks
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