Senior Customer Success Manager, Gong
Mid-Market
$133k
OTE
70/30 split
Revenue intelligence platform
Job no longer available
Revenue intelligence platform
1001+ employees
Job no longer available
$133k
OTE
70/30 split
1001+ employees
Company mission
To help companies transform their revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making and accelerate revenue growth.
Role
Who you are
- 3+ years of relevant work, specifically B2B enterprise SaaS customer success OR consulting experience
- Experience prioritizing and managing a book of business and being accountable for quarterly metrics
- Demonstrated success leading centralized tool deployment and driving adoption, growth and retention
- Renewal management experience across 30+ customers annually, MEDPICCC experience preferred
- Track record owning relationships with senior (VP and C-suite) stakeholders and owning value and ROI conversations
- Passion for driving customer centricity by leveraging internal stakeholders such as Sales, Product, Support, Marketing and executives
- Our CSMs are self-starters who excel in high paced environments and thrive in change and ambiguity. Our top performers have a growth mindset and pride themselves in being coachable. We are a team that values collaboration and winning together, enjoying the ride, and challenging conventional wisdom. If that’s you too, we want to hear from you!
What the job involves
- Our CSMs are trusted strategic advisors to revenue and operational leaders
- They drive strategic plans and business transformation while delivering measurable business impact
- As a CSM at Gong, you will be expected to 1) drive customer engagement and product adoption, 2) deliver meaningful business outcomes, 3) mitigate risk, and 4) drive account growth
- CSMs are measured on quarterly metrics related to gross dollar retention, expansion, and driving multi-year renewals
- Be a trusted strategic advisor to senior revenue and revenue operations leaders to uncover business objectives and pains and strategically map those to Gong value
- Own overall customer relationships and drive engagement and adoption, mine and measure value, unearth and mitigate risk, and create customer advocacy
- Drive quarterly metrics around portfolio net growth, gross dollar retention, and multi-year renewals
- Partner with our Implementation team to ensure customers onboard successfully and achieve quick time-to-value against their desired outcomes
- Partner with Account Executive counterparts to secure retention and growth of your portfolio
- Work successfully with a wide variety of cross-functional internal partners
- Proactively identify and lead team process improvements and help us build a world-class CSM team!
Our take
In the world of sales, relying on traditional methods like CRM notes for customer insights can be a time-consuming nightmare. Sales reps often spend hours sifting through data, yet crucial details get lost and decisions end up being based on guesswork. Recognizing this challenge, Gong founders saw the potential of AI to bridge the information gap.
Gong's innovative solution goes beyond simply recording customer interactions 0 it analyzes them as well. Gong identifies potential red flags and offers recommendations on the fly, helping reps navigate conversations toward successful closures.
With a proven track record and a global customer base that includes tech giants like LinkedIn, Slack, and Shopify, Gong is making its mark on the industry. The company is now focused on expanding its reach internationally and forging new partnerships, solidifying its position as a leader in AI-powered sales intelligence.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
8% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jun 2021
$250m
SERIES E
Aug 2020
$200m
SERIES D
Total funding: $586.1m
Company benefits
- Mental health support resources
- Weekly wellness events
- Work from home stipend
- Generous vacation days
- Quarterly recharge company shutdowns
- Parental leave
- Employee equity
- Retirement savings
- Commuter & parking benefits
- Training & development programs
- Employee resource groups
- Mentorship opportunities
Company values
- Customer service
- Trust
- Diversity
- Innovation
Company HQ
The East Cut, San Francisco, CA
Articles
Leadership
Amit Bendov
(CEO)Former CMO at Panaya and CEO at SiSence.
Eilon Reshef
(CPO)Initially served as CTO at the company before transitioning into their current role. Co-founder and former VP of Webcollage (acquired by Answers in 2013).
Salary benchmarks
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