Operations Associate, Blueground
$47.5-52.5k
Up to 15% performance bonus
Network of fully-furnished apartments
Job no longer available
Network of fully-furnished apartments
501-1000 employees
Job no longer available
$47.5-52.5k
Up to 15% performance bonus
501-1000 employees
Company mission
To reinvent the way people live, with apartments available where, when, and on the terms they want, and to provide a launchpad to live globally, work remotely, and experience new adventures — for a month, a year, or longer.
Role
Who you are
- Problem solver, with the ability to work in a fast-paced and "get the job done" culture
- Ability to perform basic handyman tasks and manage minor household repairs
- Strong organizational skills with attention to detail
- Capability to routinely lift items weighing over 30 lbs
- Enthusiasm for driving operational excellence and efficiency
- Experience leading field or housekeeping teams will be considered a plus
- Ability to change abruptly based on daily needs and changes to schedule
- Confident user of technology (email, slack, G Suite)
- A positive, driven, and friendly personality, ready to contribute to a team-oriented environment
- Availability to work at least one weekend per week without exceeding 40 hours per week
- Valid driver’s license
- Access to a reliable vehicle (DC/SEA/LA/SF/SAN) with mileage reimbursement
What the job involves
- We are looking for a Operations Associate to join our fast-growing Boston team
- The role is primarily responsible for assisting our Operations Team in preparing new units, ensuring that existing units are perfect for our guests, and handling any issues or emergencies that arise
- These issues include but are not limited to handling guest lockouts, furniture replacement, as well as keeping Operations Managers informed of potential repairs and actions being taken
- Coordinate with Operations Managers to ensure all properties are fully equipped and ready for guest move-ins
- Serve as Blueground’s operational front-line, ensuring new properties meet our standards and handling maintenance, repairs, and technology issues such as furniture assembly and WiFi troubleshooting
- Conduct pre-check-in and post-check-out inspections using a mobile checklist to ensure each apartment adheres to both business and guest quality standards
- Collaborate closely with the housekeeping team to expertly manage the complete apartment turnover process at Blueground properties. This involves coordinating with the building's maintenance staff, performing immediate repairs, swapping apartment equipment, restocking supplies, removing trash, evaluating linens, and providing basic housekeeping support to ensure the apartments are fully prepared in a single visit to welcome our guests
- Oversee and ensure the high standards of cleanliness and presentation of apartments. Conduct regular cleaning evaluations and provide feedback to operations managers about the overall performance of the housekeeping teams
- Maintain and drive Blueground’s corporate vans, ensuring they are well-stocked and in pristine condition
- Carry out Blueground home walkthroughs to ensure all quality assurance criteria are met, including interior/furnishing specifications and overall design and aesthetics
- Participate in ad hoc operational projects, such as managing key inventory, organizing local storage, and filming check-in videos
- Gather and upload property-related information onto Blueground’s internal platform, to be utilized as instructions for guests
- Demonstrate operational efficiency in the field by serving as the main point of contact between our Operations Leaders and the Customer Experience team
- Balance operational workflows with independent on-the-go tasks and critical time-sensitive needs
Our take
Blueground supplies apartments for medium to long-term stays, that it backs with on-the-ground support so clients can have peace of mind that any issues will be handled quickly and well. It operates thousands of properties in 20+ cities, including New York, Los Angeles, San Francisco, Boston, Chicago, Washington D.C., Seattle, Dubai, Istanbul, Paris, London, and Athens.
Taking clear inspiration from Airbnb, Blueground caters to the increasing demand for all medium and long-stay rentals - both from holidayers seeking more unique stays, and the growing nomadic workforce. Its focus on the renter experience - with additional services, such as regular housekeeping or maintenance, available through its app - is what makes the company stand out in the space.
Blueground has stated aims to have a presence in 50 cities around the world and a portfolio of more than 50,000 apartments by 2025, an ambitious goal that will rely heavily on its ability to scale its operationally-intensive business (due to the local support teams required). The recent acquisition of corporate housing specialist Travellers' Haven will enable it to expand its US footprint, as it invests its 2024 funds into growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Mar 2024
$45m
SERIES D
Sep 2021
$140m
SERIES C
Total funding: $296.2m
Company benefits
- Complimentary accommodation in Blueground locations - Up to 14 days of free stays at Blueground apartments around the world every year!
- Health, Dental, Vision and Life Insurance
- Paid Family Leave
- Flexible PTO
- Transportation and cell phone reimbursement
Company HQ
Midtown South, New York, NY
Leadership
Alex Chatzieleftheriou
(Co-Founder & CEO)Previously worked for 6 years at McKinsey, being promoted from Business Analyst to Associate and Engagement Manager.
Alexis Maragkos
(Co-Founder & Director of Partnerships & Strategic Services)Previously Account Executive at JWT, and Account Manager at DDB.
Andreas Nezeritis
(Co-Founder & Director of Marketing Ops & Strategic Projects)Previously Freelance Photographer for 5 years and Legal Assistant at Apostolopoulos - Kontis Law Office, a well-known Law office in Athens.
Aneesa Arshad
(Co-Founder & Advisor)Worked as a consultant for 2 years at Mission Measurement and for 1 year at Aga Khan Development Network.
Penny Papakonstantinou
(Co-Founder & Director of Operations)Worked for 1 year as a Site Engineer at Attiko Metro and for another year as an Assistant of the COO at Marichem Marigases Worldwide Services.
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