Senior Director of Global Delivery & Support, UVeye
$170-200k
3+ days a week in office (Teaneck, NJ)
Automated, AI-based inspection systems for vehicles
Be an early applicant
Automated, AI-based inspection systems for vehicles
201-500 employees
Be an early applicant
$170-200k
3+ days a week in office (Teaneck, NJ)
201-500 employees
Company mission
To raise the standard of vehicle inspections, to help create better mobility and safer roads.
Role
Who you are
- 10+ years of experience in Service Operations, Technical Support, Field Engineering, or Global Delivery, preferably in a multidisciplinary hardware/software company
- Proven experience leading global teams and scaling operations in a fast-paced, high-growth environment
- Strong background in installation project management, technical training, customer support, and field service management
- Experience implementing service automation tools, ERP systems, and data-driven performance tracking
- Ability to build and maintain strong cross-functional relationships across departments
- Willingness to travel internationally (~30%) to support team operations and key customer deployments
- Customer-Focused Mindset – Passionate about helping customers succeed by ensuring seamless service delivery and long-term satisfaction
- Excellent Communication Skills – Strong verbal and written communication skills, able to convey complex concepts clearly and effectively to both technical and non-technical audiences
- Empathy & Active Listening – Ability to understand customer needs and concerns, providing personalized support and solutions to drive customer success
- Proactive & Solution-Oriented – Capable of identifying potential issues before they escalate and taking initiative to resolve them efficiently
- Collaborative Team Player – Works well with cross-functional teams, including R&D, Product, and Delivery, to ensure a seamless customer experience
- Adaptable & Flexible – Comfortable with change and able to thrive in a fast-paced, high-growth startup environment
- Strong Organizational Skills – Ability to manage multiple projects simultaneously, effectively prioritizing tasks to meet deadlines and business goals
What the job involves
- We are looking for a Senior Director, Global Delivery & Support to lead our worldwide service operations
- This role is responsible for overseeing system installations, customer support, training, and service delivery across multiple regions
- You will manage a global team that includes Field Service Engineers, Installation Managers, Project Managers, CAD Engineers, Technical Support Engineers, and Trainers to ensure seamless service execution and customer satisfaction
- Lead and manage the global installation, service, and technical support teams to ensure efficient system deployment and post-installation customer success
- Drive operational excellence by implementing standardized processes, performance KPIs, and service quality metrics
- Develop and oversee a scalable service delivery model to support business growth, including third-party service partnerships and vendor management
- Work cross-functionally with R&D, Engineering, and Product teams to drive improvements based on customer feedback
- Serve as an executive escalation point for critical service incidents, ensuring rapid resolution and continuous improvement
- Establish best practices for training programs, empowering internal teams and customers with high-quality educational resources
- Ensure compliance with safety, environmental, and industry regulations in all installation and support activities
- Optimize workforce planning, resource allocation, and global deployment strategies to meet customer demands efficiently
- Support strategic business initiatives, including budget planning, cost optimization, and revenue growth opportunities within the service and support function
Our take
UVeye has developed contact-free vehicle inspection systems that leverage AI, ML, and computer vision to swiftly detect faults and abnormalities in vehicles. It’s a broadening out of UVeye’s original remit, which was inspection devices for military and police organizations - although sensitive security facilities like embassies and power plants still make up a critical part of UVeye’s business.
This pivot provided a real shot in the arm for UVeye, especially for its US expansion where it struck gold in the automotive sector. Healthy funding has now come from major players like Toyota Tsusho, Hyundai Motors and Volvo, and the latter has committed to a long-term contract to install the tech in all its North American dealerships.
UVeye is astutely doubling down on its penetration into the $100B+ US automotive industry through flirting with expansions into the insurance sector - it’s partnered, for example, with W.R. Berkley. Insurance tech in this region is throwing itself into data-led digital transformation, and a system that allows UVeye to explore this kind of partnership alongside lucrative manufacturing and defense contracts makes for a very promising position indeed.
Freddie
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jan 2025
$41m
LATE VC
May 2023
$100m
SERIES D
Total funding: $251.9m
Company benefits
- Private gym (including yoga and meditation class)
- Spacious work space
- Huge rooftop
- Free UVeye scan for your car
- Dog friendly
Company HQ
Teaneck, NJ
Leadership
Amir Hever
(CEO & Co-Founder)Previously a Software Engineer and Team Leader for the Israel Defense Forces, who continued to work on software with Correlsense and Movizzy. Subsequently served as VP of R&D at Visualead (ultimately acquired by Alibaba).
Ohad Hever
(COO & Co-Founder)Worked as a Clinical Electrophysiology Technician at Gamida, before serving as VP of Product at Elgoteam - where he had once spent time as a Project Manager.
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