Senior Backend Engineer, Catalyst Software
$140-175k
+ Equity
Customer success platform
Job no longer available
Customer success platform
201-500 employees
Job no longer available
$140-175k
+ Equity
201-500 employees
Company mission
To move Customer Success to the center of every organization.
Role
Who you are
- 3+ years of experience with Ruby on Rails (or a similar language) developing enterprise web applications
- A love for shipping features that delight users and deep empathy for the customer experience
- Experience in designing and building highly scalable web services and a game for anything attitude whether it’s diving into a legacy codebase or bootstrapping a new service
- Experience with PostgreSQL/MySQL, especially the ability to design queries for performance
- Demonstrated ability to communicate complex technical concepts clearly to teammates and stakeholders, regardless of their experience or technical expertise
- A track record of balancing predictable execution with producing well-tested, easy to reason about code
- Experience with Vue/React or node.js and a willingness to traverse the full stack (preferred)
- Experience with designing enterprise grade access management systems, data engineering or prompt engineering (preferred)
What the job involves
- We’re looking for a Senior Backend Engineer to join our team and build the platform that Customer Success teams use to drive strategic growth of their accounts and take into the boardroom
- Work closely with developers, design and product to build enterprise-ready features powering the workflows our users depend on daily
- Design and implement high performance, reliable, and scalable systems
- Write clean, maintainable, and well-tested code
- Participate in peer code and design reviews
- Drive projects independently from technical design through completion
- Break down projects into well-defined, phased milestones
- Help identify gaps or risks in product requirements
Our take
Brothers Edward and Kevin Chiu founded Catalyst Software after working together at DigitalOcean. During their time there, they recognized a notable gap in the market for effective customer success tools. Thus, Catalyst Software was conceived to address this deficiency, catering to the increasing demand for Customer Success Managers to acquire data analytics skills, an expertise often beyond their usual scope.
Catalyst's customer success platform serves as a hub for aggregating data from various SaaS touchpoints, including platforms like Salesforce and Mixpanel. It then simplifies this data into a single API dashboard. This consolidation allows customer success teams to conduct more thorough performance analyses and utilize automated engagement tools.
The company's momentum remains strong, marked by significant fundraising efforts, the acquisition of high-profile clients like Frame.io and LaunchDarkly, and an estimated company valuation exceeding $125 million underscores its promising position within the market.
Steph
Company Specialist at Welcome to the Jungle
Insights
66% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Sep 2022
$21.4m
LATE VC
Mar 2022
$21.5m
LATE VC
Total funding: $88.2m
Company benefits
- Generous equity, ensuring that everyone has a stake in our growth
- Unlimited PTO, so that you can rest and recharge
- Mental Health Days every month and Mental Health Weeks twice per year, which the entire company takes off
- Up to 100% paid medical, dental, and vision plans for you and your loved ones
- Comprehensive financial planning support
- Monthly wellness stipend, to ensure that you’re taking care of your physical and mental health
- Employer-sponsored 401(k), enabling you to prepare for retirement
- Monthly remote team-building events, including game nights, trivia, and cooking/mixology classes
- Generous parental leave for both primary and secondary caregivers
- Annual education stipend, to ensure that you’re continuously expanding your skill set
Company HQ
Chelsea, New York, NY
Leadership
Edward Chiu
(CEO)Co-Founder & CEO of Sytai. Was a Sales Engineer at Engine Yard. Worked at Digital Ocean for over 2 years, promoted from Director of Customer Success to Success and Sales. Currently an Investor at Metafy and Digraph.
Kevin Chiu
(COO)Worked at Five Stars, promoted from Account Executive to Manager of Inside Sales. Became Manager of Sales Development at Greenhouse Software. Went on to become Head of Sales and Revenue Operations at Digital Ocean. NYC Community Lead & Blog Contributor to Sales Hacker. Listed on 30 under 30 Forbes, 2019 for Enterprise Tech. Is currently a Member of Revenue Collective, and an Investor at Metafy and Lunar.
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