Senior Director of Revenue Cycle Operations, Spring Health
$187.4-243.7k
+ Stock options
Minimal travel required
Personalized mental healthcare
Open for applications
Personalized mental healthcare
1001+ employees
Open for applications
$187.4-243.7k
+ Stock options
Minimal travel required
1001+ employees
Company mission
To eliminate every barrier to mental health.
Role
Who you are
- The ideal candidate will bring strategic vision and operational expertise to drive efficiencies and achieve financial goals
- 10+ years of experience in revenue cycle management, in cross-functional high-growth startups and/or healthcare systems, with deep expertise in operations, healthcare, and strategy
- Greater NYC area-based and open to hybrid schedule
- Strong working knowledge of healthcare operations, claims processes, and payer-provider relationships
- Strong project management skills with a track record of delivering complex, cross-functional initiatives on time
- Collaborative leader who thrives in a culture of accountability, teamwork, and entrepreneurship
- Proven experience managing billing, payer integrations, and denial management in a complex healthcare setting
- Deep understanding of revenue cycle processes, including coding, billing, collections, and payer contracting
- Strong knowledge of relevant regulatory and compliance requirements
- Proficiency in revenue cycle management software and tools
- Exceptional analytical, problem-solving, and decision-making skills with attention to detail
- Excellent leadership and communication abilities, with experience managing cross-functional teams
What the job involves
- The Senior Director of Revenue Cycle Management will oversee all aspects of the revenue cycle, including billing operations, payer integrations, collections, and denial management
- This leadership role will focus on optimizing revenue processes, ensuring compliance with regulatory requirements, overseeing revenue cycle technology vendors and fostering relationships with payers to maximize reimbursements
- Reporting to the Chief Operating Officer, this is a full-time role that is key to advancing our payer strategy and revenue cycle operational excellence
- Continue to develop and implement a comprehensive revenue cycle management (RCM) strategy aligned with organizational goals
- Collaborate with senior leadership to identify opportunities for financial improvement and operational excellence
- Establish and monitor KPIs for all RCM processes to assess performance and drive improvements
- Lead and manage all billing operations, ensuring accurate and timely claims submissions
- Oversee collections, payment posting, denial management, and appeals processes
- Direct payer contract negotiations and integrations to optimize reimbursement structures
- Ensure compliance with federal, state, and payer-specific regulations, including HIPAA and billing guidelines
- Build, mentor, and lead a high-performing RCM and payer operations team, fostering a culture of accountability and excellence
- Provide training and development opportunities to enhance team skills and knowledge
- Evaluate and implement technology solutions to enhance revenue cycle operations, such as billing software and payer integration tools
- Analyze workflows and recommend process improvements to increase efficiency and reduce errors
- Serve as the primary point of contact for payers, addressing escalations and fostering positive relationships
- Partner with internal departments (e.g., finance, IT, clinical operations, sales) to ensure alignment and support organizational initiatives
Our take
Large companies often provide employees with mental health services, but small businesses find it challenging to offer similar support. Additionally, existing support systems are usually generalized, failing to deliver the personalized mental healthcare that individuals need. To address this gap, Spring Health has developed AI-driven tools for employers to create tailored mental wellness plans for their employees, including treatment options, daily routines, and medication plans based on individual data.
Spring Health has recently expanded its services to the family and pediatric space through the acquisition of Weldon, offering mental wellness guidance to parents. This expansion includes chats with therapists, social workers, and parenting coaches, as well as group support with other parents and access to educational content. By focusing on personalized care, Spring Health aims to enhance mental wellness support for families alongside its existing employee services.
The behavioral health market is projected to grow to $242B by 2027. While many solutions prioritise fast access to therapy or meditation, Spring Health differentiates itself by emphasizing the right type of care for each individual. With substantial funding raised, Spring Health is well-positioned to continue its innovative approach to mental health services.
Freddie
Company Specialist at Welcome to the Jungle
Insights
77% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jul 2024
$100m
SERIES E
Apr 2023
$71m
LATE VC
Total funding: $465.1m
Company benefits
- Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available
- A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
- 10 allocated sick days per year
- Flexible paid time off in addition to 12 paid holidays throughout the year
- Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management
- Spring Renewal: When you hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave to renew and recharge
- 4-4.5 months of fully paid parental leave
- Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care
- Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
- Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively
- On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
- Employer sponsored 401(k) match of up to 2% after 90 days of employment
- Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices
- Focus Fridays: no meetings, no distractions, just time for you to get work done
- Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members
- Up to $1,000 Professional Development Reimbursement per calendar year
- $200 per year donation matching to support your favorite causes
Company HQ
Flatiron District, New York, NY
Leadership
Adam Chekroud
(Co-Founder)Previously President of The Oxford Guild Business Society for 2 years and Researcher at FMRIB Centre - University of Oxford for 1 year.
April Koh
(Co-Founder & CEO)Previously Chief Product Officer & Co-Founder at Spylight for 1 year. Also worked in the Product Management Department at Shazam for 5 months.
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