Director of Product Operations, Spring Health

• Bachelor’s degree in Business, Engineering, or a related field; MBA or advanced degree preferred
• 8+ years of experience in product management, product operations, or a related field, with a track record of success in leadership roles
• Proven experience in a Chief of Staff or similar strategic support role is highly desirable
• Strong understanding of product development processes, methodologies, and best practices
• Excellent analytical, organizational, and problem-solving skills
• Exceptional communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels
• Demonstrated ability to manage multiple priorities and projects in a fast-paced, dynamic environment
• Passion for mental health and a commitment to Spring Health’s mission and values
• Ability to thrive in a fast-paced environment

Desirable

• We are looking for an experienced, highly effective Director of Product Operations to lead the core operating cadences, performance management, and cross-team collaboration processes
• Reporting to the Chief Product Officer, this role will act as the Chief of Staff for the Product organization, helping to cultivate a high-functioning product leadership team
• Oversee and facilitate key planning and decision processes for the Product organization, including solution reviews, roadmap prioritization, and annual planning
• Identify, implement, and manage product management tools, processes, and best practices to enhance product team efficiency and effectiveness
• Develop and monitor key performance indicators (KPIs) and metrics to track and report product performance
• Lead cross-functional initiatives to improve product operations, including process improvements, resource allocation, and risk management
• Directly manage a PMO with ~8 people responsible for managing major technical and product-driven cross-functional projects
• Collaborate with product managers, engineering, data science, design, and other stakeholders to ensure alignment and successful execution of product priorities
• Facilitate effective communication and coordination between product teams and other departments, including report-outs of prioritization and product launches
• Act as a strategic partner to the CPO, providing support in decision-making, strategic planning, and execution of key initiatives
• Oversee the CPO and product leadership team’s agenda, ensuring clear ownership and continuous follow-up on action items
• Coordinate and lead special projects and initiatives as directed by the CPO, ensuring alignment with overall product strategy and company goals
• Assist in the preparation of presentations, reports, and other materials for executive meetings, board meetings, and external engagements
• Develop high-quality documentation & artifacts to ensure clarity for cross-functional partners and stakeholders
• Guide product development lifecycle at every stage, optimizing processes and rituals that help the team thrive
• Play an instrumental role in the successful deployment of the product operating model at Spring Health
• Implement a decision-making and communication cadence that materially improves stakeholder alignment and satisfaction while reducing reporting overhead on product teams
• Improve the speed at which we collectively identify, organize, and deliver innovation against cross-team priorities