Mid-Market Solutions Engineer, Cloudflare
$146-178k
+ Equity + Employee Stock Participation Plan
Web performance and security platform
Open for applications
Web performance and security platform
1001+ employees
Open for applications
$146-178k
+ Equity + Employee Stock Participation Plan
1001+ employees
Company mission
Cloudflare's mission is to help build a better Internet that is bold and ambitious.
Role
Who you are
- Our Solutions Engineers come from a wide range of backgrounds: financial consulting, engineering, software development, product management, customer support & project delivery
- When hiring we look for diversity of experience combined with genuine curiosity for our technology
- Ultimately, you are passionate about technology and have the ability to explain complex technical concepts in easy-to-understand terms
- You are naturally curious, and an avid builder who is not afraid to get your hands dirty
- You appreciate the diversity of challenges in working with customers, and look forward to helping them realize the full promise of Cloudflare
- Ability to manage a project, work to deadlines, and prioritize between competing demands
- Understanding of “how the internet works”
- Know the differences between TCP & UDP, and understand what kinds of applications may favor one over the other
- Can explain the difference between authoritative DNS & recursive DNS
- Can explain how Cloud computing, storage, and networking are leveraged by modern organizations
- You understand the role of Cyber Security in the modern internet, including security concepts such as WAF, Zero Trust, SASE and can discuss these concepts with a technical audience
Desirable
- Previous experience in a sales or consulting role. (note: doesn't have to be in tech)
- Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash, etc) and a desire to expand those skills
- You've built a web application before, or contributed to an existing application in a meaningful way
- You can describe the differences between CSRF, XSS and SQLi in detail, and Cloudflare's role in defending against them
- Understanding of, or experience with, regulatory requirements such a PCI DSS, HIPAA, and SOC-2
- Understanding of LLMs, and how they fit into a distributed network environment
What the job involves
- You are the technical keystone through the entire sales cycle - pre and post sales
- You will work closely with our Enterprise prospects and customers to educate, empower, and ensure their success on the Cloudflare platform
- You will leverage your technical expertise in Cloudflare’s global distributed network and technology to find best-fit solutions for prospects, to train and onboard new customers via video-conference, in person, or through documentation, and to support the long-term success of the customer
- As an expert on web/mobile security and performance, you are a trusted source for developing new firewall rules from log files, crafting performance caching and delivery strategies, and creating or repurposing internal tools and scripts for customers
- As a Solutions Engineer, you are the technical customer advocate within Cloudflare
- To aid your customers, you will work closely with every team at Cloudflare, from Sales and Product to Engineering and Customer Support
- Your goal of customer success should drive you through the entire organization as you seek out and create scalable solutions for your customer’s needs
- On the Solutions Engineering team, you will find a collaborative environment where everyone brings different strengths and jumps in to help each other
Our take
Cloudflare is a multi-service global network that provides web security and infrastructure, DDoS mitigation services, and a content delivery network. Founded in 2009, Cloudflare has risen to become an industry giant, with around 25 million global internet properties on its network.
Cloudflare has been responsible for a number of admirable initiatives, offering free web protection to human rights groups, journalists, artists, and US election websites. This goes some way to counteracting the flak Cloudflare has received in some circles for the controversial groups and users who use its services. This chequered history, however, has not affected its over 80% market share in the content delivery network field.
This is perhaps in part because it has proven sharp at staying abreast of the rapidly morphing tech and digital space and customer demands. For example, Cloudflare is shifting to 100% renewable energy usage to create a zero-emissions internet, and in 2020 released a feature that would help users navigate data privacy regulations by selecting where their data is stored.
The cloud infrastructure market reached $53 billion in 2022. While the Big 3 (Amazon, Microsoft, and Google) own 65% of the market, that still leaves billions of dollars left for companies such as Cloudflare. Its ambitious and successful work is likely to continue being a crucial feature of the web, but in 2023, placed it in the crosshairs of hackers looking to exploit its infrastructure. The beginning of 2024 saw Cloudflare vow to bolster its security and patch vulnerabilities.
Steph
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Company benefits
- Minimum 8 weeks of paid parental leave
- Equal opportunity employer
- Unlimited paid time off policy
- Work from home opportunities
- Medical, Dental & Vision Insurance
- Life Insurance, Disability Insurance
- 401(k) plans
- Family planning and fertility program
- Gym discounts
- Commuter Benefits Program
Company HQ
China Basin, San Francisco, CA
Leadership
Lee Holloway
(Lead Engineer)Lee started their career as an Engineer at Homewarehouse for a year before working at Unspam Technologies for 4 years. They co-created Project Honey Pot in 2004 and Cloudflare in March 2009, serving as Lead Engineer of both to present.
Michelle Zatlyn
(President & COO)Having worked for Investor Economics and I Love Rewards for a combined 4 years, Michelle worked at Toshiba for 3 years as a Product Manager. She then co-founded Cloudflare in 2009 as COO, and has served as President since 2020. She is also a Board Member at Atlassian.
Matthew Prince
(CEO)Matthew studied for an MBA at Harvard Business School before co-founding Unspam Technologies in December 2001, and Cloudflare as CEO in March 2009.
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