Senior Customer Success Manager, Contentstack
$90-100k
+ Performance bonus and commission
Headless content management system
Job no longer available
Headless content management system
501-1000 employees
Job no longer available
$90-100k
+ Performance bonus and commission
501-1000 employees
Company mission
To enable the world's best brand to reimagine possible.
Role
Who you are
- 5-8 years of customer success experience
- Experience with Enterprise SaaS software (preferably CMS or composable DXP)
- Excellent communication skills both with customers and internally
- A calm, steady hand in the face of customer issues. Ideally, you can regale the hiring manager with stories about how you turn frustrated customers into champions
- Strong track record of defining and executing against key performance indicators
- Ability to build trust and rapport with customers
- Proactive interest to increase customer satisfaction and deepen customer relationships
- Creative and enthusiastic
- Regular travel is exciting to you
- You like to have fun!
What the job involves
- Contentstack is looking for a Customer Success Manager to join our innovative, fun, and fast-paced team where your contributions will have a meaningful impact!
- Establish and nurture strong relationships with key customer stakeholders to understand their business objectives and challenges
- Act as the main point of contact for customers, addressing their inquiries, concerns, and requests in a timely and professional manner
- Collaborate with the sales team during the on boarding process to ensure a smooth transition from sales to implementation
- Understand customers’ specific goals and tailor solutions that align with their needs and objectives
- Monitor and track customer usage and engagement with our products and services, identifying opportunities for up selling or cross selling
- Proactively identify potential issues or roadblocks and work with internal teams to develop solutions
- Conduct regular check-ins and business reviews with customers to assess satisfaction, address concerns, and explore opportunities for improvement
- Serve as an advocate for customers within the organization, ensuring their needs are understood and prioritized
- Collaborate with the product and development teams to provide customer feedback and insights for product enhancement
- Prepare and deliver reports to customers, showcasing the value they have gained from our products and services
Our take
As enterprises handle and produce increasing volumes of content, the Content Management System (CMS) market is still growing strongly – expected to more than double in size by 2030. To differentiate themselves in a crowded market, disruptors entering the space are championing the idea of “Headless CMS”, through which enterprises can customize the front-end visuals while offering the same level of backend infrastructure.
Co-founded by the same trio that created and sold Built.io, Contentstack is one such disruptor that’s making a strong name for itself. Founded in 2019, the platform is now used by a number of major enterprises including Shell, JPMorgan Chase, McDonald’s, and Walmart.
The company has huge VC funding as well as a high-profile customer base, but there is still plenty of competition – Storyblok, Prismic, Strapi, and Kontent are all well funded and growing quickly too. That being said, Contenstack is hoping that its no-code automation features will help it stand out from the rest as the company looks to grow internationally.
Freddie
Company Specialist at Welcome to the Jungle
Insights
17% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Nov 2022
$80m
SERIES C
Jun 2021
$57.5m
SERIES B
Total funding: $169m
Company HQ
MLK-183, Austin, TX
Leadership
Neha Sampat
(Co-Founder & CEO)Previously co-founded and was CEO of Raw Engineering and Digital Experience Platform Built.io (acquired by Software AG, 2018). Founder & Owner of Austin Woman Magazine & Host of the Dreammakers podcast. Official Member of Forbes Technology Council.
Nishant Patel
(Co-Founder & CTO)Was previously the Founder, CTO, then CEO of Digital Experience Platform Built.io (acquired by Software AG, 2018), as well Co-founder and CTO at Raw Engineering, where they ran a R&D incubator.
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