Senior UX Researcher, SeQura
More information about location
Payment-by-instalments platform
Open for applications
Payment-by-instalments platform
201-500 employees
Open for applications
More information about location
201-500 employees
Company mission
To make payments easy, flexible, and accessible for everyone.
Role
Who you are
- Lead and Structure Research Efforts: Develop a scalable research strategy to ensure consistency, reliability, and accessibility of research. Research Roadmap and maintain a centralized research repository to facilitate reference and reuse
- Guide & Support Product Designers in Research: Conduct research directly when designers have limited bandwidth or when complex studies require deeper expertise. Provide best practices, methodologies, and templates
- Conduct Competitor and Market Research: Monitor market trends, emerging technologies, and consumer behavior shifts. Provide insights that help teams differentiate the product
- Create a Continuous Discovery Framework: Establish ongoing research practices so insights are continuously gathered, rather than only for specific projects
- Influence the Product Roadmap with Data-Driven Insights: Ensure product decisions align with real shopper needs, driving engagement and retention
- Strengthen Collaboration Across Teams
- Build and maintain Shopper Personas: Develop detailed personas based on research, customer feedback, and analytics
- Foster a Research-Driven Culture: Make research a core part of decision-making by providing guidance, training, and advocacy. Share findings proactively through reports, presentations, and team discussions
What the job involves
- As the sole UX Researcher, this role will lead and manage all research initiatives of shopper experience, ensuring that well-structured, high-quality insights inform product and design decisions
- The UX Researcher will collaborate closely with product designers, product managers, customer care, and data to align research with business goals and the end-to-end shopper experience
- The UX Researcher will own, standardise, evangelise and support teams with research practices, directly handling research activities when expertise or bandwidth is required
- Additionally, will help establish a framework for continuous discovery in the shopper teams to ensure that user insights consistently inform decision-making
- Develop and nurture structured shopper profiles, integrating qualitative and quantitative insights to create a deeper understanding of our users
- Research will uncover shopper needs, motivations, and behaviors, ensuring that our products align with real user expectations and are engaging
- Establish research best practices, ensuring structured, high-quality insights that guide decision-making
- Embed a continuous discovery process, ensuring that research insights drive informed, data-backed product decisions
- Research will go beyond benchmarking, providing a deeper analysis of competitor strategies and shopper segments, keeping SeQura ahead in the market. By addressing these challenges, a UX Researcher will ensure that SeQura builds smarter, shopper-centered products while improving research efficiency across teams
Application process
- Interview with People Team
- Interview with Product Designer & Product Manager
- Whiteboard Challenge
- Meet the team
Our take
SeQura is a payment technologies company that helps merchants to acquire, convert and retain their customers. With tailored payment solutions across retail, education, repairs and travel, the company offers payments by instalment plans, interest-free credit and more manageable ways to shop.
With $100 million in annual recurring revenue, the company has established itself as a trusted solution for B2C businesses across Europe and Latin America. The likes of Carrefour, Game and Iberia use its platform to grow and incentivise their respective customers, and altogether SeQura reaches more than 2 million international shoppers.
SeQura has secured considerable funds that it is using to expand its services to the US, UK and Germany among others. Its ambitious goal is to double its business volume by 2027 via the development of two new business verticals. These are optiQa, a platform for flexible payments and loyalty programmes in the opticians sector, and eduQa, a platform for flexible education payments.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Nov 2024
$231.2m
LATE VC
Total funding: $231.2m
Company benefits
- 23 vacation days + 2 days of free disposal per year
- Professional development that includes access to a language learning platform with courses available for 24 languages, including both group and private classes
- Flexible compensation plan for transportation, restaurants, and kindergarten with Cobee
- Health insurance discounts with Sanitas and DKV
- Hybrid or remote work
- Work visa and relocation to Barcelona
- Wellness Program embracing a holistic approach by covering six areas (occupational, physical, financial, emotional, social, environmental consciousness) with 34 different activities to configure a plan tailored to your needs
Company HQ
Dreta de l'Eixample, Barcelona, Spain
Leadership
David Backstrom
(Co-Founder & CEO)Was the Founder and CEO of European telemedicine clinic and Sparapengar Europe. Also owns Holick Outdoor resort.
Luis Oyaga
(Founding Partner)Also the Founding Partner of AGME Direct. Previously the Director General at CAMERDATA, as well as Director at Schober Information Group and Adigital.
Joaquim Ferrer
(Growth Manager & Founding Partner)Previously CEO at Grupo Intercom, Board Member at InfoJobs.net and a Sales Manager at PAYMA COMUNICACIONES.
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