Customer Success Manager, CleverTap
$100-115k
OTE
$93.5-97.8k
BASE
OTE includes commissions
More information about location
Mobile engagement platform
Job no longer available
Mobile engagement platform
501-1000 employees
Job no longer available
$100-115k
OTE
$93.5-97.8k
BASE
OTE includes commissions
More information about location
501-1000 employees
Company mission
To help companies increase engagement with their customers.
Role
Who you are
- Experience in owning customer value delivery and customer product enablement for a SaaS platform
- Overall 4-6 years experience and 2-3 years Customer Success Manager or Account Manager experience, preference for marketing, agency, or consulting experience
- Strong communication and consulting skills with technical aptitude. Can confidently project manage a technical project with many moving pieces
- Flexibility to travel 10% - 15% of your schedule
Desirable
- Experience in SaaS, Marketing technology products
- Post-Graduation - MBA – Marketing, Diploma courses in Digital Marketing
- Experience working on a team at a results driven global company
What the job involves
- As a Customer Success Manager, you will be responsible for driving CleverTap customers to value realization, desired outcome solutioning, and product adoption within the customer's system
- Drive product adoption to help customers achieve their desired business outcomes and realize CleverTap value (build Success Plans)
- Develop an intimate understanding of your customers’ businesses, conduct health checks
- Develop a network of champions within each account through education, coaching, and strong influencing skills
- Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert, conduct regular executive business reviews
- Drive growth and retention by working with customers through upsells and renewals
- Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals
- Be an expert on trends and best practices for digital marketing and analytics
- Enlighten our customers with insights gleaned from their own data and industry trends
- Ensure customers get maximum value from CleverTap by leveraging full platform functionality
- Liaison between your customers and all the internal teams
- Solve customer problems (technical, operational, strategic, insights)
- Measures of Success:
- Customer retention
- Customer expansion
- NPS
- Product adoption - breadth and depth
- Who will you report to: Director - Customer Success
Our take
Clevertap, formerly Leanplum, is a mobile app engagement platform that helps app-first companies personalize and optimize all customer touchpoints. Its software essentially enables mobile marketers and app owners to engage with their unique users in a personalized way.
It stands out amongst competitors with its mobile engagement tools that offer every corner of a mobile marketing strategy on one, unified platform. This takes away the need for third-party tools and creates an easier and quicker process. Its tools combine multi-channel Lifecycle Marketing with the ability to A/B test the Product Experience, so marketers are able to experiment with different user experiences before coming to a final decision.
In 2022, CleverTap acquired Leanplum under the belief that both companies could become ‘better together’ in order to create an even more sophisticated product that will bring value for their combined global customers. The potential of this combined entity is one of much excitement and it's growing significantly after its substantial August 2022 series D.
Steph
Company Specialist at Welcome to the Jungle
Insights
27% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Mar 2020
$27m
SERIES D
Aug 2019
$5.9m
SERIES D
Total funding: $131.3m
Company HQ
SoMa, San Francisco, CA
Leadership
Momchil Kyurkchiev
(CSO (& Co-Founder of LeanPlum))Previously served as CEO and later as CPO for Leanplum before it was acquired by CleverTap. Experience as a Senior Software Engineer for Google.
Sunil Thomas
(Co-Founder & Executive Chairman)Previously CTO at Network18, COO at Infomedia18, CTO at Infospace and was the CTO at ZephyrSoftware Inc.
Anand Jain
(Co-Founder & Head of Product)Previously Head of Engineering at Network18, was the CTO at Info18 and Burrp, which he co-founded.
Suresh Kondamudi
(Co-Founder & CTO)Previously the Senior Manager and Director at Network18, Principal Engineer at JiGrahak Mobility Solutions and was Senior Software Solutions at Qwest Software Services.
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