Senior Product Design Manager, Gusto
Banking
$147-253k
Salary dependent on location. Plus RSUs.
Automated payroll, benefits & HR platform
Open for applications
Automated payroll, benefits & HR platform
1001+ employees
Open for applications
$147-253k
Salary dependent on location. Plus RSUs.
1001+ employees
Company mission
To grow the small business economy.
Role
Who you are
- 10+ years of product design experience, including 4+ years of people management experience, ideally with senior designers or higher
- You're an established manager who has worked as a player-coach before. Ideally you've managed designers across products at different stages, for example an established, metrics-driven product alongside a true 0-1 effort
- Your portfolio and management track record show high-quality work in consumer or business financial products — fintech, banking, or financial platforms strongly preferred
- Experience partnering with Risk, Compliance, or Legal on regulated financial products (KYC/KYB, identity verification, money movement rails, partner bank relationships) is a strong plus
- You have experience incorporating AI tools and practices into how a whole design team works
What the job involves
- This is a leadership role, empowering a team of Product Designers. And, as the first Design Leader for Gusto's Banking team, you'll lead design across two products at different stages of maturity: Wallet, a long-running, established product already helping workers manage their pay, and SMB Banking, a newer banking product for small businesses
- You're bringing together an established Consumer Banking design practice with a newer Business Banking effort for the first time, building the shared rituals and practices that will connect them, while staying close enough to the craft to help both products grow
- This is a player-coach role, for now — but as Banking grows, this role's balance of hands-on craft versus people leadership will shift over time. That's why we're looking for an experienced, hands-on manager: someone who's managed before and is comfortable working as player-coach, using craft to set the bar high for the team they're growing
- Manage an initial team of 3 designers, and hire to build your team
- Build the rituals, hiring pipeline, and planning cadence that span both Consumer Banking and Business Banking for the first time, formalizing what already exists on Wallet and building from zero for Business Banking
- Coach designers working at two different stages at once: one optimizing and scaling something live (Wallet), and one defining something that doesn't exist yet (SMB Banking)
- Co-create goals and success metrics with product and engineering partners for the team, translating strategy into clear scopes, sequences, and milestones
- Raise the bar on Wallet's existing quality standard through critique and review, while defining a new standard from scratch for Business Banking
- Stay hands-on: review and sometimes do design work directly on the highest-stakes decisions, especially on SMB Banking's path to beta, while coaching your team toward greater independence over time
- Partner as an equal in the EPD trio with Banking's PM and engineering leads on each side, and partner regularly with Risk, Compliance, Legal, Data, and Ops given both products are regulated financial products
- Ensure Banking's products fit cohesively into Gusto's broader financial ecosystem, coordinating with design and product counterparts on adjacent pods (like Accounting and Payments) so the customer experience feels connected across surfaces rather than fragmented by internal team boundaries
- Build individualized career development plans with each direct report, and adapt your leadership style to the person and the moment
- Represent Banking's design needs (headcount, quality investment, tooling) to senior design leadership
Our take
For many small businesses, vital administrative tasks such as payroll, taxes, and benefits are manual tasks that take time and energy - which many SMB owners don’t have. The co-founders of Gusto all come from small business backgrounds, which is why they created a platform that would handle employee payments, benefits administration, and compliance support specifically for small businesses.
The company may have started slowly, as the founders focused on nailing each individual aspect of Gusto’s operations, but has now skyrocketed to unicorn status with more than 400,000 customers and a multi-billion dollar valuation. And in 2021, Gusto began acquiring other companies to strengthen its offering and position in a competitive market, including the likes of Ardius, Symmetry and Guideline.
Through its continued acquisitions and fundraising efforts, the company has carved out a strong position for itself in the space. It continues to expand its platform, for example by partnering with Parafin to launch a payroll line of credit for small businesses, and more recently launching Cofounder, an AI teammate tailored to the needs of small businesses.
Steph
Company Specialist at Welcome to the Jungle
Insights
45% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
May 2022
$55m
SERIES E
Aug 2021
$175m
SERIES E
Total funding: $706.3m
Company benefits
- Medical, dental, and vision insurance for employees and dependents
- Family care and support, including family planning and fertility benefits
- Gender-affirming care and support
- A variety of mental health resources
- Paid vacation, sick time, bereavement, and holidays, paid leaves, sabbatical, and more
- Free meals and refreshments at the office (conversation and community is an added bonus!)
Company HQ
Central Waterfront, San Francisco, CA
Leadership
Joshua Reeves
(CEO & Co-Founder)Studied Electrical Engineering at Stanford and went onto co-found Gusto in 2011.
Tomer London
(CPO & Co-Founder)Has a PhD in Electrical Engineering from Stanford. Was a Researcher at Intel, and then interned at Bump Technologies. Co-founded Vizmo before co-founding Gusto in 2011.
Edward Kim
(Head of Technology & Co-Founder)Studied Electrical Engineering at Stanford. Was Senior Project Engineer at Volkswagen of America Electronics Research Lab and then co-founded Picwing before co-founding Gusto in 2011.
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