Senior Director of Renewals, Modern Health
$204.3-300.5k
Salary varies depending on location
More information about location
Mental well-being platform
Be an early applicant
Mental well-being platform
501-1000 employees
Be an early applicant
$204.3-300.5k
Salary varies depending on location
More information about location
501-1000 employees
Company mission
Modern Health's mission is to give as many people as possible the tools they need for resilience and mental wellness.
Role
Who you are
- The right person brings both a strategic mindset and an operational rigor—someone who can look around corners, anticipate risks, and build scalable systems while also coaching a high-performing team to execute with excellence
- Strategic Leader: You’ve successfully owned renewal or recurring revenue strategy at scale and know how to set vision, goals, and pathways for improvement
- Customer Obsessed: You bring empathy, high emotional intelligence, and a deep understanding of how to connect customer goals to product value
- Results-Driven: You thrive on moving the needle on renewal and churn metrics, and can translate big goals into daily, actionable execution
- Proactively Oriented: You anticipate risks before they happen and put strategies in place that drive retention ahead of contract deadlines
- Data-Driven: You ground decisions in data, and know how to build, interpret, and act on metrics that lead to measurable results
- HealthCare Ecosystem: You are familiar and intimate with the US healthcare ecosystem and how Modern health fits in; Global Benefits experience is a plus
- Analytical & Insightful: You see patterns in data, build systems to track them, and translate insights into clear actions that improve performance
- Communicative & Influential: You’re a strong communicator who can motivate internal teams and transform customer conversations into outcomes
- Team Builder: You’ve managed and scaled high-performing teams, set stretch goals, and coached people to exceed expectations
- Commercial Mindset: You balance customer advocacy with strong commercial acumen, able to connect utilization, business outcomes, and contract value
- Operationally Excellent: You’re skilled at implementing processes and systems that scale, without losing sight of individual customer experiences
What the job involves
- We are seeking a Senior Director of Renewals to own, refine, and drive the renewal strategy for our client base. This leader will wake up every day focused on protecting and growing our recurring revenue, ensuring our customers renew with confidence, and contributing directly to our mission of delivering mental health support at scale
- This is a highly visible, mission-critical role that blends strategic leadership with hands-on ownership of renewal outcomes
- Own Renewal Performance: Build and execute strategies that proactively protect and grow recurring revenue; The Senior Director of Renewals will also be expected to manage their own book of high tough renewals as a player/coach role
- Lead & Inspire: Manage, coach, and scale a team responsible for renewal execution ensuring they are equipped to manage conversations, remove friction, and close renewals on time
- Drive a Proactive Strategy: Develop and own a forward-looking renewal playbook that anticipates risks and engages clients early, reducing surprises at renewal time
- Use Data to Inform Decisions: Build and leverage data-driven insights to forecast, identify churn patterns, segment accounts, and tailor proactive strategies that drive retention and expansion
- Forecast with Accuracy: Lead renewal forecasting and pipeline management to ensure predictability and transparency of retention performance across the business
- Identify Expansion: Work cross-functionally to monitor accounts, identify upsell opportunities, and ensure expansion signals are acted on through automation and human-led plays
- Leverage Insights: Build systems and processes to identify churn risks early, communicate trends to leadership, and drive action plans across the business
- Be Customer-Centric: Ensure renewal offers and strategies reflect a deep understanding of customer goals, product usage, and desired outcomes anchoring conversations in value and impact
- Partner for Growth: Collaborate with the product team to share renewal insights and help shape the roadmap based on customer needs and retention drivers
Our take
People find work stressful and not everyone can easily access or afford care. It is estimated job burnout costs America around $200 billion in health spending a year.
Modern Health is a mental wellness platform that is attempting to de-stigmatize mental health care by making it available to everyone. Modern Health helps companies with a holistic mental wellbeing solution that can address their employee's individual needs and engage an entire workforce.
The global mental health market is predicted to grow 3.5% annually and be valued at over $500 million by 2030. Modern Health grew 20x between 2018 and 2019 and it continues to assert itself as a market leader within the space through partnerships with the likes of high-profile celebrities such as tennis player Naomi Osaka. The platform has over 75,000 users and more than 220 corporate clients including the likes of Twitter, Peloton, and Pixar, indicating a growing awareness of mental health's importance within the workplace.
Freddie
Company Specialist at Welcome to the Jungle
Insights
104% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2021
$74m
SERIES D
Dec 2020
$51m
SERIES C
Total funding: $167.4m
Company benefits
- Work from home stipend
- 16 weeks of parental leave
- Flexible paid time off
- 401k matching
- Work from home opportunities
- Health insurance
Company HQ
Financial District, San Francisco, CA
Leadership
Alyson Watson
(CEO)Alyson worked at PwC as a Senior Associate for over 2 years, before serving in Operations for Keas and Collective Health. She then used this healthcare experience to found Modern Health, where she has worked as CEO since.
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