Senior Revenue Operations Associate, Wayfair
A global online homeware marketplace
Be an early applicant
A global online homeware marketplace
1001+ employees
Be an early applicant
1001+ employees
Company mission
To help everyone, anywhere create their feeling of home.
Role
Who you are
- Bachelor's degree
- 2-3 years of professional experience in sales or tools related role
- Experience with Excel, SQL, Looker, Sales Automation and Salesforce (or similar tools) to build and manage team metrics
- Excellent communication skills and a collaborative mindset
- Curiosity and eagerness to have an impact on the business, especially as it relates to sales strategy, customer experience, measurement, process improvement and automation
- Ability to thrive in a fast-paced, evolving organization while juggling several priorities
- Good business judgment and problem solving skills
- Experience independently managing own work plans or projects - includes defining project scope, managing deliverables, and communicating / implementing results
- Experience working in a matrix environment
What the job involves
- The B2B Strategy & Operations team develops the go-to-market strategy and operating model for Wayfair’s B2B business, Wayfair Professional
- We help drive both long-term thinking about what customer experience will maximize profitable growth and shorter-term measures improving operational efficiency
- We do this in partnership with a sales organization of over 500 agents delivering a nine-figure annual revenue target
- Wayfair Professional helps hundreds of thousands of businesses to create the perfect space for their clients, guests and employees
- We serve customers in the Office, Hospitality, Interior Design, Contractor, Property Management and other sectors, with a broad assortment across furniture, fixtures and decor
- Wayfair Professional is growing significantly, and we are seeking to expand and upgrade the strategic capabilities that support our growing sales team
- As a Senior Analyst on the Global Sales Tooling team, you will be responsible for supporting the strategy, architecture and execution of Wayfair Professional’s revenue team tools
- This role is accountable for deliverables and processes such as ticket queue management, sales agent experience design, reporting, system enhancements
- Relationship management is key in this role, as it requires cross-functional partnership with Sales, CRM Product, I&A, and UX design
- Partner with B2B leadership to understand and align on sales program strategy and priorities
- Support key strategic initiatives through Salesforce-related thought leadership and analysis
- Design and execute data-driven, scalable, and user friendly salesforce solutions that support business strategy and KPIs
- Own and measure team and project level KPIs to inform the impact our team’s work has on Sales Workflow
- Build and maintain key reporting for Sales Teams metrics
- Ensure effectiveness of tooling solutions and enable continuous improvement through proactive reporting & analysis, feedback loops, and partnership with Sales and Program leadership
- Manage the administration and reporting of Sales teams’ targets, including measurements surrounding productivity and attainment
- Work with Product & Engineering teams on requirements and testing for process automation
Our take
Wayfair emerged in the early era of eCommerce with a mission to revolutionize online shopping, offering customers a convenient platform to purchase goods. Today, it stands as one of the foremost global players in the online furniture delivery industry, boasting an impressive inventory of over 33 million products.
Renowned for its extensive product range and comprehensive service offerings, Wayfair distinguishes itself by providing an end-to-end customer experience, from browsing to doorstep delivery. Despite its prominence, the company faces profitability challenges attributed largely to expansion expenses. Nonetheless, its solid presence in the competitive online homeware sector solidifies its position as a key contender.
With ambitious global expansion plans, Wayfair remains committed to maintaining its leadership in the industry. As it aspires to become the ultimate destination for all home needs, its more recent ventures into physical retail represent significant strides toward this overarching goal.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-14% employee growth in 12 months
Company
Company values
- Relentless Customer Focus: Delivering an exceptional customer experience drives everything we do. We invest in understanding our customers and partners. We are all in customer service
- Deliver Rsults With Agility: We prioritize work that drives long-term value. We execute with urgency, learn from failure, and nimbly pivot. The outcomes of our efforts are impactful, measurable results
- Use Good Judgement: We are bold and confident, never reckless. We make reasoned, calculated decisions based on data, critical thinking, and pattern recognition
- Build the Best Team: We lead by setting the bar high, articulating clear goals, and diving deep. We hire, develop, and leverage only the best. Our leaders continually reevaluate and strengthen their teams and do not shy away from hard decisions. We expect and demonstrate excellence
- Collaborate Effectively: We invest in cross-functional global partnerships that maximize impact and minimize duplication. We prize collaboration in all interactions – with our teammates, stakeholders, and suppliers. We disagree, align, and commit. Effectiveness and efficiency in collaboration are required.
- Respect Others: We earn and show respect, treating our teammates and partners with empathy and inclusion. We presume good intent while prioritizing impact. We balance confidence and candor with humility and kindness.
- Be an Owner: We are Wayfair first. We act on what’s best for the company, ahead of team or individual goals. We spend every dollar as if it is our own. We take pride in Wayfair’s success while planning the next win. We always think long-term
- Innovate & Improve: We are not limited by precedent. We boldly challenge the norm. We continually identify opportunities to innovate, improve, and simplify. We value incremental improvements, but we also look for game-changing breakthroughs.
- Adapt & Grow: We value adaptability and self-reflection. We find opportunity in every change, experience, and mistake. We are committed to continuous self-improvement.
Company HQ
Prudential / St. Botolph, Boston, MA
Articles
Leadership
Niraj Shah
(Co-Founder & CEO)Studied Engineering at Cornell University before co-founding Spinners, a Boston-based IT services company. Previously acted as Entrepreneur in Residence for Greylock and has served as CEO of Wayfair since co-founding the company in 2002.
Steven Conine
(Co-Founder)Co-founded Spinners before working for Operations at iXL. Conine also co-founded Pillar VC in 2016.
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