CS Technical Content Writer, Booksy
6 Months FTC
Appointment booking software
Job no longer available
Appointment booking software
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To help keep businesses on pace with their passion.
Role
Who you are
- Proven, hands-on experience in technical writing, support content, or copywriting, ideally within a fast-paced SaaS environment; a background in Customer Success or Support is a major plus
- The ability to quickly learn the "how" behind our product and explain it to others using simple, jargon-free language
- A track record of producing clean, error-free copy under tight deadlines, particularly during active service incidents
- Demonstrable, repeated experience managing Help Centers or Internal Knowledge Bases (like Zendesk or Salesforce)
- A disciplined approach to content management, including version control, formatting, and link audits
- Excellent interpersonal skills with the ability to influence others and build trust across multiple global teams
- Fluent command of English, with the ability to maintain a consistent "Human-to-Human" tone across both internal and external channels
What the job involves
- Your career as a CS Technical Content Writer at Booksy will give you the opportunity to own the entire knowledge ecosystem for our global Customer Success team
- You won’t just be writing "content" - you’ll be the architect of the information that empowers our users to thrive and enables our agents to provide world-class, efficient support
- Working within the Global CS Excellence team, you’ll split your expertise between our external Help Center and our vital internal Knowledge Base
- You’ll be the one translating complex product engineering into human-friendly solutions, whether you're building the standard operating procedures (SOPs) that keep our global teams aligned or drafting high-pressure messaging during a service outage
Our take
Appointment-based businesses are turning more and more to digital products to help them work better, and Booksy is one of them. This mobile app and appointment marketplace enables beauty and wellness businesses to automate scheduling, calendar management and payments, while providing consumers a way to find exactly the service they need.
Born out of Poland but now based in the US, Booksy's platform now boasts over 13M active users. By cutting out phone call tag and business-hour guesswork, it's saving time for everyone involed. And with strong investor backing its gearing up for its next chapter of growing its user base, expanding its marketplace, and enhancing its platform to meet the rising demand for smarter, smoother appointment management.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Jan 2021
$70m
SERIES C
Nov 2020
$43.5m
LATE VC
Total funding: $164.1m
Company benefits
- Medical, dental, and vision benefits
- Unlimited paid time off
- 401(k) retirement savings and match
- Paid parental leave
- Monthly beauty service stipend
- Fully remote work
- Monthly work-from-home reimbursement
- And more!
Company HQ
Near North, Chicago, IL
Leadership
Stefan Batory
(Co-Founder & CEO)Previously CEO at iTaxi.pl, Sensi Soft and eo Networks. Was the Director of Technology at The Mother Ship Poland.
Konrad Howard
(Co-Founder & CIO)Previously Supervisory Board Member at iTaxi.pl. Head of Product at Inter Cars SA and Managing Director at Sensi Soft Ltd.
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