IT Support Engineer, Coursera
$98.4-123k
Online learning platform
Be an early applicant
Online learning platform
1001+ employees
Be an early applicant
$98.4-123k
1001+ employees
Company mission
To provide life-transforming learning experiences to learners around the world.
Role
Who you are
- 4+ years of IT or Desktop Support / System Administration with a demonstrated history of providing exceptional customer service
- Extensive experience with configuring & troubleshooting Mac OS is a must
- Extensive experience with configuring & troubleshooting Windows 10 and higher will be an advantage
- Experience with various IT tools and SaaS applications: Google Suite, JAMF, Zoom, ServiceNow, Virus Scan, Microsoft Office, Slack, Okta etc
- Experience with managing AV systems and technical support for office events
- Demonstrated ability to communicate ideas to technical and non-technical audiences in both written and verbal formats
- Inquisitive attitude and a desire to learn new things
Desirable
- Experience with intermediate systems/network troubleshooting skills, MAC administration, Workspace One, IT Service management tools like ServiceNow & JSM along with SSO & AV technology
- Experience training and explaining complex topics to end users, and interacting candidly and positively with management
- Certifications to look out for: CompTIA A+, CompTIA Security+, CompTIA Network+ will be an additional advantage
What the job involves
- Coursera’s IT Department supports internal operations by managing corporate tools and technologies that enable efficient and effective work across the company. The IT Support Specialist will be a key front-line role, responsible for providing internal technical support, including troubleshooting, SaaS administration, hardware deployment, asset management, onboarding/offboarding, and A/V support for meetings and events
- This position requires adaptability, urgency, and attention to detail. It offers broad exposure to IT functions and is ideal for candidates looking to develop their technical skills and explore various IT career paths. As part of a small and dynamic team, the role provides hands-on experience and growth opportunities in areas ranging from basic support to server and application management
- Responsible for Global IT Support for 2500+ systems (95% Mac and 5% Windows & VDI), experience with end-user support by responding to client queries, solving technical problems including client software, hardware and network system problems. Support the business needs in the office as per the requirement
- Daily duties can include receiving, prioritizing, documenting, routing, scheduling, help with general IT support, technical troubleshooting, documentation, Audio/Video systems and support including video conference rooms, project management and resolving all internal IT support requests related to hardware and software to the role limits
- Conduct New Hire training, including orientation on company IT platforms and tool familiarity, troubleshooting, and configuration assistance
- Handle technical escalations and provide technical assistance/training to the team members and act as a liaison with the Systems and Network Administration team(s)
- Manage hardware in relation to the hardware asset lifecycle and provide support in SaaS asset management such as auditing, access retrieval, etc
- Create and maintain knowledge content to promote self-service support and provide feedback and recommendations to improve processes, productivity, and quality of service
Our take
Coursera was founded by Daphne Koller and Andrew Ng in 2012 with a vision of providing life-transforming learning experiences to learners around the world. It partners with universities and other educational institutions to deliver online courses to 40 million students, covering subjects like technology, business, science, and even autonomous cars.
Coursera sees itself as helping people get ready for the next wave of technological advancement. It is preparing individuals, companies, and governments to meet that challenge head-on and turn this disruption into opportunity. To help achieve this, it also has specific product offerings for the corporate market, as well as for governments and nonprofits.
The model of online courses that anyone can attend is very scalable, making Coursera appealing to investors, especially when the online education market is expected to be worth $20bn+ by 2023. Further, it received B Corp certification in February 2021, propelling its efforts to reduce barriers to high quality education.
Steph
Company Specialist at Welcome to the Jungle
Insights
30% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jul 2020
$130m
SERIES F
Apr 2019
$103m
SERIES E
Total funding: $443.1m
Company benefits
- Coursera covers the cost of tuition so you can earn a free master’s degree and develop new skills. That’s on top of free, lifelong access to courses and certificates on the platform
- We offer medical, dental, and vision insurance for you and your dependents. Plus, free access to counseling and mental health services
- Get up to 16 weeks of fully-paid parental leave when you grow your family and bring a new child into your life
- We host Make-a-thon events twice a year to promote community and innovation. During Make-a-thon, you’ll dedicate time to attend workshops, work on passion projects, and pursue ideas outside of your day-to-day work
- Take paid time off when you need it. We have time off policies that promote flexibility so you can tailor your work schedule when life calls
- Our flexibility extends to where you work. You can choose to work from home, work from one of our offices, or try a combination of the two
- Employees earn company stock, so you can own what we build together and share in our success
Company HQ
Mountain View, CA
Leadership
Andrew Ng
(Co-Founder & Chairman)CEO of Landing AI (helping companies adopt AI). Also a Professor of Computer Science at Stanford.
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