Solutions Engineer, Envoy

• 4+ years in a technical solutions engineering or partner engineering role, alternatively 5+ years in a technical account management role, or 3+ years as an Implementation Engineer role
• Intermediate SQL skills and can easily investigate issues through data
• Familiarity with git and command-line tools
• You know how the internet works (i.e. DNS, HTTP, TLS, Certificates, etc)
• You have a basic understanding of APIs; understanding of API architecture (i.e. entity hierarchy, statelessness, idempotent methods, etc) a plus
• The ability to write simple scripts to solve day-to-day issues
• Scrappy. You have a hybrid of functional and technical skills that emphasize your problem-solving strategies and attention to detail
• Comfortable communicating with high-level (IT directors, legal teams, and facilities managers) and can have heart-to-heart conversations with software developers
• An excellent communicator, both verbal and written
• A self-starter who enjoys owning projects end-to-end. You thrive in small teams and enjoy the challenge of occasionally stepping outside your comfort zone to learn something new
• Security-conscious. As Envoy becomes commonplace around the world, the data we store will be more and more valuable. It is your job to make our storage practices a no-brainer for our customers and evangelize best practices
• Interested in educating others and helping your team grow together

Desirable

• The Solutions Engineering team at Envoy lives within the Customer Success organization but touches every team (sales, product, engineering, finance, etc)
• The team is adaptable and has the uncanny ability to pick up new skills quickly
• Each day is different and involves assisting account executives with the pre-sales process, security questions, QA’ing some experimental functionality, or jumping on a call to both triage and solve a customer issue
• The Solutions Engineering team is multifaceted at Envoy and includes elements of sales engineering, API development, support escalations, and world-class enterprise customer support
• You might be a Solutions Engineer if you are technology-forward, enjoy learning new third-party SaaS products, find workarounds to make customers happy, and love playing with the latest technology
• Align with the Customer Success team to assist in all aspects of the post-sales process, such as technical demos for new features, security reviews/questionnaires, technical troubleshooting, and discussions around technical requirements while setting realistic expectations with customers
• Work closely with a customer’s information technology, security, and legal teams to maintain compliance and user security standards
• Leading the implementation and integration of solutions into the customer's environment
• Working directly with customers to understand their business requirements and tailor the product accordingly
• Be the liaison between customer-facing teams and Product, Engineering, and Design teams
• Advocate for Envoy’s customers and provide critical feedback to product and engineering teams to greatly influence the direction of our products ensuring that company goals are aligned with customer needs
• Hunt down answers within data and logs to uncover sneaky product bugs
• Educate coworkers and customers on complex technical issues like SAML, SCIM, OAuth, 3rd party integrations, and cloud infrastructure
• Become well versed in Envoy’s Developer & Integration Platform in order to speak and demonstrate how our various integrations are interconnected. This includes understanding our API capabilities to help the customer and/or partner to handle their development