Customer Support, Scribbr

German or French Student

Salary not provided

Pay of €16.20 per hour

Amsterdam

Academic proofreading and editing for students

Job no longer available

Academic proofreading and editing for students

201-500 employees

B2CEducationProductivityTutoringContent

Job no longer available

Salary not provided

Pay of €16.20 per hour

Amsterdam

201-500 employees

B2CEducationProductivityTutoringContent

Company mission

To guide students on their journey to become better academic writers.

Job

Company

Role

Who you are

A current university student, living and/or studying in Amsterdam
Experience in customer service or the hospitality industry is an advantage
Available for at least 16 hours/week - including evenings and weekends. This requirement is a must!
An enthusiastic, inquisitive and enterprising attitude
A fast learner who is flexible and copes well under pressure
For the French-speaking position:
Refined communication skills in French (native speaker) and English. Other languages are a plus. Proper grammar is an absolute must!
You can start per 15 September/1 October and are available for at least a year
For the German-speaking position:
Refined communication skills in German (native speaker) and English. Other languages are a plus. Proper grammar is an absolute must!
You can start in October 2024 and are available for at least a year

What the job involves

We are searching for 2 motivated university students to join our team as the first point of contact for our students and editors
You’ll be responsible for selecting the right editors for new orders, keeping an eye on the editor's deadlines and following up on reviews
By answering questions from students and editors via phone, chat, and email, you will make sure that students receive the help they need
At Scribbr, you're not just sending out email templates and following a call protocol
You'll be working with our very own CRM system, in an environment where you're encouraged take initiative and provide feedback, whilst balancing a wide array of tasks
Helping out with quality management
Improving the format of a paper
Solving complaints according to our 100% happiness guarantee
Fulfilling an advisory role for students and helping them with using our tools and services
Participating in regular team meetings to discuss ongoing projects and share insights
What will your day look like?
08:30 – You leap up the stairs, quickly grab a cup of coffee and start up your computer. You read the shift update from your colleagues abroad who have worked overnight, and since a large number of orders are open, you have enough emails and chats to keep you busy for the next few hours. You take that first delicious sip of coffee, and you’re ready to get started
11:20 – An editor from South Africa contacts you via the chat to tell you she has suddenly become ill and won’t be able to complete her order. Her deadline is tomorrow, so you need to work quickly! You make a few calls and eventually find an editor who can help you by taking over the order. The success is sweet.
12:00 – After a busy morning full of chats and emails, it’s time for your daily healthy lunch with your colleagues
13:15 – A student with whom you’ve had a lot of contact in the past few days has submitted a review. Great news – she passed! You send the student a message to congratulate her and email the editor to acknowledge a job well done. Within 5 minutes, you receive a ‘thank you!’ from the editor. Nice!
16:00 – Time for a snack (healthy or not, you decide ). After your pick-me-up, you update the support manager on what you’ve been up to for the past few hours. You also share an idea for a new FAQ item and point out a bug that you noticed on the Scribbr website
17:00 – You process some final open emails and orders, and then you get ready to hand things over to your colleague on the evening shift. That one German order that is still awaiting payment is especially important to flag!

Our take

Scribbr is one of the world’s leading academic proofreading and editing services for students, operating globally and in ten languages. With a team of over 500 freelance editors and advanced software, including quality control and plagiarism detection algorithms, Scribbr makes sure students receive their polished essays in as little as 24 hours.

A lean Startup approach, process automation, and low spending in the early years has enabled the company to scale robustly without seeking investment. Since its 2012 foundation, Scribbr has grown steadily through its visibility online, ranking number one on Google searches in the Netherlands just six months after launch.

The company has grown impressively in Germany and France, and its main aim for the coming years is to continue expansion in the US. It will do this by scaling up local customer services to mitigate the transatlantic time difference and increasing online visibility. Furthermore, its 2022 acquisition by California-based learning platform Course Hero will aid in this scale-up.