Senior Product Designer, ASAPP

• 4–6 years of product design experience, with a portfolio showcasing complex workflow design, enterprise applications, or professional tools
• Proficiency in Figma, including component libraries and collaborative design processes
• Strong technical depth and comfort with code; able to prototype using tools like React or TypeScript, and understand system architecture, APIs, and technical constraints
• Proven ability to design complex workflows for dense applications with multiple configuration options, real-time constraints, and diverse user needs
• Self-directed and execution-focused; balances craft with velocity, researches competitive products, and demonstrates refined design judgment
• Excellent communication skills, capable of articulating design decisions across engineering, product, and leadership teams
• Collaborative mindset; open to feedback, thrives in ambiguity, and works effectively within small, close-knit teams

Desirable

• We're seeking a Senior Product Designer to join our team working on the Customer Experience Platform (CXP)—the unified system that brings together AI-powered automation and human expertise to transform how enterprise contact centers serve their customers
• You'll work on complex, high-impact product experiences that reach millions of users through our Fortune 500 clients
• This includes designing intuitive tools for customer service agents, configuration interfaces for AI administrators, and orchestration systems that coordinate AI and human work across voice and digital channels
• This role balances strategic vision with hands-on execution
• You'll partner closely with product and engineering leadership to define how these systems come together, while also delivering the tactical milestones that move us forward week by week
• You'll be working in an AI-forward environment alongside world-class AI researchers and engineers, designing experiences in a rapidly evolving space
• Design intuitive experiences for users across the Customer Experience Platform, including agent workspaces, end-customer interactions, AI observability, and tooling
• Create intuitive configuration interfaces that make complex AI and automation systems accessible to business users
• Contribute to the design system and establish UI/UX patterns for dense, feature-rich professional applications
• Collaborate with world-class AI researchers, engineers, data scientists, and product leaders to solve novel design challenges
• Partner with product leadership to define customer-focused product visions and tactical strategies for iterative value delivery
• Move quickly while maintaining quality, working closely with engineers to deploy designs in weeks, not months
• Prototype and explore design solutions using code, validating ideas before full implementation
• Learn what works through customer feedback, usage data, and iterative testing
• Participate in design critiques and collaborate with fellow designers to ensure design quality and consistency