Business Intelligence Analyst, Chowbus
$70-90k
Restaurant POS & management system
Job no longer available
Restaurant POS & management system
101-200 employees
Job no longer available
$70-90k
101-200 employees
Company mission
To help diners to discover new and exquisite dishes, and to give traditional mom-and-pop restaurants a fighting chance to succeed without compromising who they truly are.
Role
Who you are
- Bachelor’s degree in Computer Science, Business Intelligence, or related field required; master’s degree is a plus
- 3+ years of experience in business analysis, data analytics, or strategy roles, preferably in a SaaS or tech-driven company
- Strong proficiency in SQL, Tableau, and Excel (experience with Python or R is a plus)
- Deep understanding of SaaS metrics, payment processing, and subscription revenue models is preferred
- Experience working with large datasets, data visualization, and statistical analysis
- Experience in restaurant technology, fintech, or e-commerce analytics is a plus
- Bilingual in Mandarin is preferred
- Strong problem-solving and critical-thinking skills with the ability to turn data into actionable insights
- Excellent communication and stakeholder management skills, with the ability to present data-driven recommendations to leadership
What the job involves
- Within Chowbus, the Business Intelligence (BI) organization combines a deep understanding of business strategy and performance with analytical and technical expertise to deliver insights and drive data-driven decision-making across the company. This team is responsible for identifying key focus areas and rapidly improving the quality of decision-making in those areas
- Within the BI organization, the Business Intelligence Analyst role is designed for structured thinkers with the technical ability to interpret data and the communication skills to translate insights into actionable strategies for business leaders. These analysts are curious self-starters who understand the business and leverage SQL, Python, and other tools to conduct data-driven analyses that drive growth and efficiency
- Analyze key business metrics (e.g., Gross Processing Volume (GPV), revenue trends, customer acquisition, retention, and profitability)
- Conduct deep-dive analysis on restaurant performance, customer behavior, and sales trends to uncover growth opportunities
- Develop data models and dashboards to track business performance and present findings to leadership
- 2. Cross-functional Collaboration 20%
- Partner with Finance, Operations, Product, and Sales teams to provide actionable insights that drive strategic decisions
- Work closely with engineering and data teams to improve data accuracy, reporting automation, and system integrations
- Support pricing strategies, customer segmentation, and market expansion analysis for business growth
- 3. Process Optimization & Strategy 15%
- Identify inefficiencies in restaurant onboarding, subscription billing, and operational workflows and recommend improvements
- Monitor customer lifecycle metrics and suggest retention and upsell strategies
- Assist in forecasting, budgeting, and variance analysis to support financial planning
- 4. Reporting & Visualization 30%
- Build and maintain interactive dashboards in Tableau, SQL, or other BI tools for real-time monitoring
- Deliver monthly and quarterly reports summarizing business performance and trends
- Translate complex data into clear, concise insights for stakeholders
- This role primarily involves extended periods of sitting and working at a computer, requiring focus and attention to detail
- Flexibility and adaptability are key, as the role may involve adjusting to different time zones and work settings
Our take
Originally founded to expand the customer base of “mom and pop” Asian food restaurants, Chowbus has grown to become a delivery, pickup, and point-of-sale technology company. By evolving its services, it has weathered the customer drought of COVID-19.
Chowbus’s POS technology claims to save business owners up to $8000 a month in labour costs whilst enabling businesses to grow by around 25%. Its takeaway app provides customers with a way to select food from various restaurants in one order, a novel concept that differentiates the company from large competitors.
Its focus on Asian food provides Chowbus with a unique identity within the market, and its acquisition by Fantuan, an Asian food-focused marketplace based in Canada will aid Chowbus’s growth intentions.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Aug 2023
$40m
LATE VC
Aug 2022
$15.3m
EARLY VC
Total funding: $123.6m
Company benefits
- Medical, dental, and vision insurance
- 401(k)
- 100% employer-paid Short-Term Disability (STD)
- 100% employer-paid Life Insurance and option for additional employee-paid Life Insurance
- 100% employer-paid Accidental Death and Dismemberment (AD&D) Insurance and option for additional employee-paid AD&D Insurance
- Company holidays
- Birthday off
- Paid Parental Leave
- Flexible Paid Time Off (PTO)
- Employee Assistance Program (EAP)
- Fuel reimbursement
Company HQ
Chicago Loop, Chicago, IL
Leadership
Suyu Zhang
(Co-Founder & CTO)Previously iOS Engineer at Raise.com, Co-Founder & CTO at Weelio, and iOS Engineer at AKTA and After School App.
Linxin Wen
(Co-Founder & CEO)Previosuly Studied at Education Illinois Tech Stuart School of Business
Share this job
View 7 more jobs at Chowbus