Senior Marketing Data Analyst, Sendbird
$120-155k
+ Equity
3+ days a week in office (San Mateo, CA)
AI customer exprience platform for enterprise
Job no longer available
AI customer exprience platform for enterprise
201-500 employees
Job no longer available
$120-155k
+ Equity
3+ days a week in office (San Mateo, CA)
201-500 employees
Company mission
To power every meaningful conversation in the world - whether human to human, or human to AI.
Role
Who you are
- 5+ Years of experience as an Analyst or in a Data Insights role at a B2B Saas growth company
- 3+ Years of relevant experience in Inbound/Outbound Marketing measurement, Product Led Growth and Sales Led Growth, and Account-Based Marketing and Selling
- The ability to manipulate and query with SQL is mandatory; Python and/or R is a plus
- Looker / Excel / Google Sheets guru
- Bachelor’s Degree with a science or technical focus, A Master’s degree is a plus
- Consulting experience is a plus
- An analyst with a strong voice for data-driven decision-making and 360 transparency
- A superstar who can go beyond the dashboard, able to deal with data from multiple sources and varying levels of completeness/accuracy
- Deeply experienced with data enrichment, hygiene, transformation, and visualization
- A self-motivated individual with sound business/risk judgment
- Able to create structure in ambiguous situations
- High emotional quotient and strong communication skills
- Effective in project management and working across teams
What the job involves
- Sendbird is excited to add a position to our Data Analytics team
- As a Senior Marketing Data Analyst, you will be synthesizing insights to drive critical decision-making and achieve successful business outcomes for our global organization
- You will be an integral member of the Sendbird Data Analytics team with a strong dotted line to the Marketing and Growth team
- You will be responsible for building strong partnerships, defining key metrics, ensuring instrumentation and data availability, and advancing analytic objectives across our business domains
- The Data Analytics team is a part of the Revenue Operations organization that also includes Strategy/Planning, Marketing Operations, and Sales Operations
- Across the lead-to-cash cycle, we own the processes, systems, and analytics for driving Go To Market leadership, alignment, and excellence
- Work with relevant stakeholders to establish key metrics. You will determine baselines/goals for major initiatives (e.g. quarterly OKRs) and for specific projects (campaign ROI, product adoption/usage, etc)
- Partner with other teams to set up and onboard dashboards, train for self-sufficiency on usage and standard reporting, and field requests for more complex requests (joins, statistical analysis, etc)
- Identify gaps in data and proactively solve them by aligning with stakeholders to ensure we are correctly instrumented and have availability of data in proper structure and formats
- Organize our data definitions, taxonomy, collection strategies, system hierarchies, etc
- Report weekly on key metrics with commentary on any significant changes. Report monthly and/or quarterly on ad-hoc investigations to communicate any surprising trends or movements
- Analyze historical data to track performance, identifying levers for change, and areas for improvement
- You will be our champion for implementing data best practices across Sendbird’s global organization
Our take
Sendbird offers APIs to help companies build their own text and video communication features. The company's suite of solutions helps businesses worldwide improve customer retention, conversion, and optimized customer support.
The company has been developing its APIs fast, including adding moderation capabilities - an attractive feature in an age that increasingly prioritizes ‘clean’ online communication. Among its newest set of capabilities is Delight.ai, the first branded AI concierge built on long-term memory.
Its clients include Reddit, Hinge, and DoorDash. They are, however, strategically raising further investment, as the field is competitive even with its impressive client roster and technological instincts, regardless, Sendbird is well positioned within the market to keep ahead of the competition.
Steph
Company Specialist at Welcome to the Jungle
Insights
27% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Apr 2021
$100m
SERIES C
May 2019
$102m
SERIES B
Total funding: $273m
Company benefits
- Be Your Best Self: A generous all-in-one wellness benefit. Use it on anything from workout equipment to hobby gear to gadgets to gaming consoles.
- AI Citizenship: As an AI-first company, we are sponsoring all members with real budget to adopt various AI software to 100x productivity and creativity.
- Generous PTO: In addition to paid holidays, accrued vacation and sick leave, employees get paid volunteer time off, and a good amount of family or paternal leave.
- Rest & Rejuvenate: Take a non PTO day off to enjoy your birthday or just to relax and refresh yourself.
Company HQ
Downtown, San Mateo, CA
Leadership
John S. Kim
(Co-Founder & CEO)John founded two startups. Their first startup, Paprika Lab - a social gaming company, was acquired by GREE and they were Korea's all-time no.1 pro gamer in Unreal Tournament.
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