Customer Support Advisor, Quinyx
2+ days a week in office
AI-powered workforce management
Be an early applicant
AI-powered workforce management
201-500 employees
Be an early applicant
2+ days a week in office
201-500 employees
Company mission
To better the lives of millions of hourly workers with AI-driven solutions.
Role
Who you are
- Are you curious and ready to take the first steps on an awesome journey and make magic happen with us?
- Service oriented with a customer focused mindset
- Analytical and a “people person” with a great, humble attitude
- Self-motivating with ability to multitask, prioritize, and strong time management skills. Able to plan own time and workload as well as meet deadlines
- A true team player with a willingness to share knowledge and experience
- Strong written and verbal communication skills. Able to relate to and relay information to individuals in a variety of roles including those with technical and those with non-technical understanding
What the job involves
- You’ll be given the opportunity to make an impact and directly contribute to our success, bring new ideas, and have full ownership of your area
- As a member of Quinyx, you will be part of an inclusive and diverse workplace where everyone is allowed to be themselves and thrive
- Our First Line Customer Support Advisors are the first point of contact when our customers encounter a question or issue
- You will handle incoming inquiries, solve customers’ technical questions, and provide consistent and efficient support to our customer base
- Solve 1st Line cases in line within the Customer Support KPIs
- Use troubleshooting experience and available resources to resolve customers issues
- Report on and follow up on any defects that are found
- When necessary escalate issues to RnD and Second Line
- Develop strong relationships with internal departments and communicate with people at all levels of the organization
- Support other parts of the organization with questions about Quinyx’s products and customers
Our take
After frustration surrounding workforce management issues, Quinyx was born. The software company provides cloud-based solutions for management, planning and scheduling and is designed to help businesses of all sizes better their workforce operations, reduce labour costs and ultimately, improve their employee engagement.
Founded in 2005 in Stockholm, Quinyx has since expanded globally and is now a leading workforce management company helping more than 1000 organisations around the world, including Mcdonald's, DHL, Domino's, Rituals, and Odeon.
Quinyx has made several acquisitions, notably including Concrete, a leading employee engagement, store operations, and task management platform. Through these acquisitions, Quinyx has been able to bring an unmatched AI-powered workforce and task management solution to the market, providing organisations with impressive improvements across their operations.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-8% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Nov 2021
$50m
LATE VC
Jan 2019
$25m
LATE VC
Total funding: $102.9m
Company benefits
- Flexible hours
- Hybrid working
- Your choice of hardware
- Regular meetups
- Yearly Goal Trips
- Enhanced vacation allowance
- 3 days off for voluntary activies
- Pension and insurance
- Yearly contribution to your health, personal development, and home office
- A yearly development plan, salary review, and clear objectives
Company values
- Passion: The only way to do great things is to love what you do
- Quality: We think long term and build sustainable solutions
- Simplicity: We work hard, not only to come up with the solution, but to make life easier for our users
- Innovation: Anyone can follow. We lead
Company HQ
Norrmalm, Stockholm, Stockholms län
Articles
Leadership
Erik Fjellborg
(CEO & Founder)Previously a Board Member at Ung Företagsamhet and Fortnox, also worked as an Advisor at the Royal Swedish Academy of Engineering Sciences.
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