Senior Product Data Analyst, Upgrade

• 2-4 years of relevant work experience, preferably in financial services or data
• Advanced knowledge of SQL and Python
• Experience working with relational databases and visualization tools (Tableau preferred)
• Strong communication skills with ability to use qualitative and quantitative data to deliver technical and business solutions
• Entrepreneurial mindset when approaching problems. Takes ownership and can lead solutioning in a fast-paced environment
• Ability to lead and resolve questions and conflicts across organizational stakeholders
• Adaptable to handle changing tasks based on new priorities

Desirable

• Upgrade is seeking a Senior Product Data Analyst to join our team in San Francisco, CA
• In this role, you will directly support the Product Servicing Team while collaborating across Product, Data, Risk, and Operations teams
• The Product Data Analyst will play a key role in conducting large-scale portfolio analyses to guide the servicing roadmap
• You will also leverage data visualization tools to monitor Upgrade's portfolio, identify trends, detect anomalous behavior, and collaborate with the Product team to address and resolve issues
• This role is ideal for someone who thrives in a fast-paced environment, enjoys working with large datasets, and takes pride in owning solutions from start to finish
• Work cross functionally to synthesize data and streamline reconciliation processes across pipeline teams
• Deliver actionable findings and partner with product managers to prioritize solutions
• Analyze borrower data and internal stakeholder requests to prioritize product defects
• Troubleshoot issues to develop immediate workarounds and determine long-term solutions
• Define new features and servicing-related processes with technical specs, wire frames, product flows, and procedures
• Assist with system and operational documentation