Senior Associate Partner Support, Toast

• 1+ years of experience in a support, operations, or administrative role – ideally at a tech company
• Exceptional organizational skills and strong attention to detail
• Clear and effective written and verbal communication skills
• Ability to thrive in a fast-paced, ever-changing environment
• A proactive, solutions-oriented mindset
• Experience working with data – including gathering, analyzing, and presenting data for internal or external stakeholders
• Comfortable using tools like Salesforce, Monday.com, and Google Workspace
• Background in the restaurant, hospitality, or fintech space

Desirable

• The Partnerships team is at the forefront of developing and executing Toast's end-to-end partnership strategy
• This involves close collaboration with our Product and Sales teams to shape strategic direction, identify and evaluate potential partnerships, negotiate agreements, cultivate strong relationships with both external and internal stakeholders, and seamlessly execute the deployment and ongoing growth of mutually beneficial partnerships across cross-functional teams
• The team is responsible for managing Toast's diverse portfolio of Channel (lead-generation) and product-focused Integration partners
• We are seeking a highly motivated and experienced Manager, Business Development to oversee Toast's integration partnerships
• The ideal candidate will possess a proven track record of managing external relationships and effectively leading cross-functional internal teams
• They will be comfortable navigating a fast-paced environment and adept at bringing structure to complex, ambiguous challenges
• Serve as the primary point of contact for Mid-Market/Enterprise level Integration partners, building and nurturing strong relationships with multiple stakeholders at various levels within the partner's organization
• Manage the entire partnership lifecycle, from initial contracting and onboarding to launch, scaling, and contract renegotiations
• Establish, monitor, and report on key goals and performance indicators (KPIs), ensuring alignment and achievement of expectations for both Toast and our partners
• Lead Quarterly Business Reviews (QBRs) and provide regular updates to partners on a consistent cadence
• Proactively identify and capitalize on opportunities to expand partnerships, assess partners' evolving needs, and provide timely support as challenges arise
• Develop and refine strategies and processes to optimize team operations and enhance the value of partner relationships
• Cultivate robust internal relationships with teams including Product, Sales, Partner Marketing, and Legal to ensure strategic alignment and provide valuable insights into partner requirements
• Contribute to the development and execution of the overall partnership strategy, including advising on new partnership prioritization and best practices derived from existing partner experiences