Implementation Specialist, Jiminny
2 days a week in office
Revenue intelligence platform
Job no longer available
Revenue intelligence platform
21-100 employees
Job no longer available
2 days a week in office
21-100 employees
Company mission
To help teams create a culture of coaching and collaboration to support high growth.
Role
Who you are
- Experience: Prior experience in an implementation, support, customer success, or similar role, ideally within a B2B SaaS environment
- AI/LLM Power User: Strong knowledge of using AI tools such as ChatGPT
- Technical Acumen: 2+ years experience in a technical role, customer/client facing. Solid understanding of APIs, CRM systems, and dialers. Knowledge of SQL and basic scripting is preferable but not required
- Communication Skills: Exceptional customer-facing communication abilities, capable of engaging effectively with technical stakeholders and CRM administrators. You’re a comfortable presenter. You’re keen to share recommendations to stakeholders to drive improvements through meetings and presentations
- Problem-Solving: Strong analytical and problem-solving skills, with a focus on providing practical and efficient solutions
What the job involves
- As an Implementation Specialist at Jiminny, you will play a critical role in the technical onboarding, re-onboarding and seamless implementation of our clients onto the Jiminny platform
- This role is pivotal in ensuring a smooth onboarding process for new and existing customers, focusing on technical setup, customization, and best practice implementation
- Your expertise will bridge the gap between our technology and our clients' needs, ensuring a robust and efficient system integration
- You will report directly to the Lead Sales Engineer and work closely with cross-functional teams, including sales, customer success, product and technical support, to ensure a cohesive customer journey
- Customization and Optimization:
- Tailor the Jiminny platform to meet the unique needs of each customer
- This involves customising features and functionalities to align with client requirements
- Knowledge Management:
- Develop and maintain a comprehensive knowledge base on technical topics related to integrations and setup
- This resource should serve both internal teams and customers
- Documentation:
- Create detailed, user-friendly documentation for both internal and external stakeholders, guiding them through technical setup and onboarding processes
- Quality Assurance:
- Conduct thorough checks to ensure all integrations and features are functioning optimally before handover to the Customer Success Manager (CSM) and Enablement teams
- Best Practice Advocacy:
- Develop and enforce a standardised onboarding protocol, ensuring that all necessary checks and balances are in place for a successful implementation
- Stakeholder Communication:
- Engage with customer technical stakeholders, such as CRM administrators, to facilitate a smooth implementation process
- This includes addressing technical queries and providing guidance as needed
Salary benchmarks
Our take
Founded in 2016, Jiminny set out to make sales leadership simpler by creating a tool that seamlessly integrates into any business. Its platform focuses on customer conversations, recordings, transcribing, and analysing calls and meetings in real-time, making sure no valuable data point slips through the cracks.
The platform's core goals are clear: to improve sales visibility, ease coaching, reduce the chaos of unstructured data, and unite sales teams. By tracking the progress of everyone within an organisation using real metrics, Jiminny helps businesses boost performance - reporting a 15% increase in win rates and saving sales professionals an hour of admin work each day.
Jiminny's versatility extends through its integration with popular tools like Slack, Zoom, Outreach, Hubspot, and Salesforce. With over 10M meetings processed, the platform allows sales reps to receive feedback on their calls with minimal human intervention, streamlining the process and enabling better coaching without additional time commitments.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Aug 2022
$16.5m
SERIES A
Jul 2018
$2m
SEED
Total funding: $19m
Company HQ
Downtown Crossing, Boston, MA
Leadership
Tom Lavery
(Co-Founder & CEO)After gaining extensive experience in Sales, Tom left their job as Senior Vice President at Reward Gateway in order to found Jiminny in September 2016.
Shelley Lavery
(Co-Founder & CCO)They have a long career in Sales and co-founded Jiminny after leaving Reward Gateway as Group SVP of Sales.
James Graham
(Co-Founder & CTO)Has long-term experience in Software Engineering at Reward Gateway.
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