Manager of Onboarding, MoeGo
Plus performance bonus
All-in-one software for pet groomers
Job no longer available
All-in-one software for pet groomers
21-100 employees
Job no longer available
Plus performance bonus
21-100 employees
Company mission
To uplift the pet industry by empowering every one in the space.
Role
Who you are
- This role is ideal for a seasoned operator who has managed multiple pet care locations and has experience rolling out new technology across teams and facilities
- 5+ years of hands-on operations experience in the pet care industry (grooming, daycare, boarding, or multi-service)
- Experience managing or supporting 5+ locations
- Experience working with software vendors and deploying tech across teams or facilities
- Strong communication and organizational skills—can manage multiple customers and priorities in parallel
- Empathy for small business owners, and a passion for helping them succeed
- Tech-savvy and comfortable learning new systems quickly
- Bonus: Experience in customer success or onboarding at a SaaS company
Desirable
- Strong collaboration skills with both technical and non-technical stakeholders
- A problem-solver who proactively seeks inefficiencies and proposes scalable solutions
What the job involves
- We’re looking for an experienced Manager of Onboarding with deep operational knowledge of the pet care industry—someone who’s walked in our customers’ shoes
- You’ll be the bridge between MoeGo and our new customers, helping them transition smoothly onto our platform and setting them up for long-term success
- Lead onboarding and implementation for new SMB & mid-market pet care businesses
- Design onboarding plans tailored to each customer’s operational model
- Work closely with sales, product, and support teams to ensure a seamless transition and customer handoff
- Provide expert guidance on how to structure workflows and settings within MoeGo for maximum impact
- Conduct product trainings, either 1:1 or in small groups, and support go-live readiness
- Collect customer feedback and collaborate with product to drive improvements
- Build scalable onboarding processes as we grow and take on more complex accounts
Our take
Payments and scheduling software is nothing new in the SaaS world, but companies that can nail a marketable niche in this sector will usually reap rewards. Enter MoeGo, a digital platform geared towards the dog grooming market, serving pet saloons and groomers across the US.
MoeGo incorporates scheduling, marketing, and payment processes into its platform. With the intention to help clients scale their customer base and value, the company's offering is suitable for many styles of business, from mobile grooming to brick and mortar shops.
As people spend more on their pets, there’s big business and growing competition in MoeGo's sector. That said, the company has enjoyed considerable funding that is being used to expand operations and business reach. It’s also currently developing daycare, dog boarding and dog training business solutions to add to its product line.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Mar 2024
$24m
SERIES A
Total funding: $24m
Company HQ
Little Tokyo, Los Angeles, CA
Leadership
Ethan Dong
(CEO)Currently Angle Investor at Veritas Genetics. Previously Board Member at PlusYoou, Head of the US Office at Meitu, and worked in Sales Analysis at Beats by Dr. Dre.
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