Onboarding & Implementation Manager, MoeGo
Plus performance bonus
2 days a week in office (West LA, CA)
All-in-one software for pet groomers
Open for applications
All-in-one software for pet groomers
21-100 employees
Open for applications
Plus performance bonus
2 days a week in office (West LA, CA)
21-100 employees
Company mission
To uplift the pet industry by empowering every one in the space.
Role
Who you are
- We are committed to seeking out and bringing together the most passionate, talented, and customer-focused individuals to form a team that sets the bar for excellence
- The team is in need of a strong hand to manage performance and expectations. We are very excited to have more like-minded talents join us on our journey to achieving our vision!
- Bachelor’s Degree
- 2+ years of management experience
- 2+ years of experience managing customer onboarding and implementation initiatives
- At least one year of experience in client-facing roles in the SaaS industry
Desirable
- Strong project management skills
- Excellent communication and interpersonal skills
- Self-motivated, results-oriented, and able to work independently
- Exhibits a high degree of ownership, genuine curiosity, and personal initiative in your work
What the job involves
- The Onboarding & Implementation Manager is responsible for leading our customer Onboarding & Implementation team
- You will be responsible for setting customers up for success by helping them implement MoeGo, managing onboarding specialists against key performance indicators, and implementing tools and processes to optimize our onboarding process
- The Onboarding Team at MoeGo has launched over 900 businesses, witnessing the impact of our product first-hand and building deep connections with our customers
- You will work with businesses of all scales and owners of diverse backgrounds, and with onboarding specialists based in-office and at satellite offices
- The onboarding team ensures smooth and successful launches, taking over from time of purchase until they exclusively run on MoeGo
- On top of being product experts and reliable specialists, we strive to be their trusted business advisors who help them resolve current challenges by implementing powerful solutions
- Lead and manage a team of onboarding specialists and implementation engineers split between our home office and satellite offices, setting their direction and holding them accountable to KPIs and performance standards
- Create, update, and maintain standard operating procedures, resources, and frameworks for onboarding customer accounts, including but not limited to data transfer, MoeGo system configurations, staff training, product education, troubleshooting, and system test runs
- Identify opportunities and implement solutions to optimize and improve the onboarding process and experience
- Ensure that your team is managing all of their ongoing onboarding projects by ensuring that all accounts are on-track
- Liaise with other teams including product, engineering, sales, and customer success to resolve onboarding blockers, coordinate on customer requests, fix bugs, and serve as a voice of the customer
- Track churn risks during the onboarding process and implement mitigation measures
- Create initiatives to drive successful product implementation
- Ensure your team is getting regular feedback and is on track with development plans
- Assist with resource planning and hiring for the Onboarding and Implementation team
Our take
Payments and scheduling software is nothing new in the SaaS world, but companies that can nail a marketable niche in this sector will usually reap rewards. Enter MoeGo, a digital platform geared towards the dog grooming market, serving pet saloons and groomers across the US.
MoeGo incorporates scheduling, marketing, and payment processes into its platform. With the intention to help clients scale their customer base and value, the company's offering is suitable for many styles of business, from mobile grooming to brick and mortar shops.
As people spend more on their pets, there’s big business and growing competition in MoeGo's sector. That said, the company has enjoyed considerable funding that is being used to expand operations and business reach. It’s also currently developing daycare, dog boarding and dog training business solutions to add to its product line.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Mar 2024
$24m
SERIES A
Total funding: $24m
Company HQ
Little Tokyo, Los Angeles, CA
Leadership
Ethan Dong
(CEO)Currently Angle Investor at Veritas Genetics. Previously Board Member at PlusYoou, Head of the US Office at Meitu, and worked in Sales Analysis at Beats by Dr. Dre.
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