Administration Assistant, amicable

• We’re looking for someone who takes pride in keeping important administrative processes running smoothly
• Reliable, punctual and able to commit to consistent weekday hours
• Organised and comfortable taking ownership of a structured daily workload
• Careful and thorough, with strong attention to detail
• Comfortable following detailed processes consistently
• Confident working independently once trained, while knowing when to ask for help
• Able to recognise when a court document, hearing or deadline needs urgent attention
• Comfortable using email, Microsoft Office, shared folders, printers, scanners and online systems
• Discreet and responsible when handling confidential and sensitive information
• Clear and professional when communicating with colleagues
• Calm and able to reorganise your work when an urgent item arrives
• Someone who enjoys practical administrative work and the satisfaction of completing it accurately and on time

Desirable

• We’re looking for a reliable and organised person to take ownership of our daily post, printing and court administration
• This is a practical, process-led, part-time role based in our Richmond office, Monday to Friday. The provisional working hours are 9:30am–2:30pm or 10am–3pm
• The role would suit someone looking for stable, consistent part-time work who enjoys following clear processes, keeping things organised and making sure important tasks are completed accurately and on time
• You will play an important part in supporting our customers’ cases by processing court correspondence, preparing and sending documents and keeping our systems and records up to date
• This is a permanent, part-time role, fully office-based in Richmond
• Take ownership of the team’s daily incoming and outgoing post, ensuring everything is processed accurately and on time
• Scan, name and file documents in the right customer folders
• Process court correspondence, such as sealed orders and hearing notices, and send customers the relevant letters
• Keep an eye on the court inbox and prioritise anything urgent, including hearings, deadlines and final orders
• Collect completed e-signed documents and prepare signed orders for court
• Print, collate and post documents, checking everything is enclosed, and take outgoing post to Richmond Post Office when needed
• Update our systems (HubSpot, Delivery Portal and Spring) and customer files on the same day
• Identify anything unusual, urgent or outside the standard process and escalate it promptly
• Maintain customer confidentiality and handle sensitive personal and legal information carefully
• Support other routine office administration, including printing, scanning and document management
• Occasionally complete other straightforward administrative tasks or make brief process-related calls, following appropriate training